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2-Step Verification

2-Step Verification (2-factor authentication or 2fa) adds a second layer of security to your FresnoState account, keeping your account secure even if your password is compromised. Verifying your identity using a second factor such as your desk phone, mobile device, or token prevents anyone but you from logging in even if your password is compromised.

2-Step Verification will be rolled out in phases to our campus community.  The first phase will require anyone with access to confidential or sensitive data to enroll in 2-Step Verification.  

Duo Enrollment video:

 

Enroll Now for 2-step verification.

Registering Your Device

Mobile Phone

  1. If you haven't already signed up for Duo, visit the Duo enrollment page.
  2. Once you've signed up for DUO, visit the Duo management page and choose "Manage Two-Step Verification"

    mangement

  3. Authenticate with your Fresno State email username and password.

    ldap

  4. Use two step to verify your identity using the method originally setup when enrolling with DUO.

    auth1

  5. To manage your DUO account, you will need to authenticate one more time.

    auth2

  6. From the management console, choose "Add another device"

    adddevice

  7. Choose Mobile Phone from the list of options

    choosemobile

  8. Enter your phone number and check the box to confirm the number, the click continue.

    phonenumber

  9. Choose the appropriate mobile phone type

    phonetype

  10. From your mobile phone, search for "Duo Mobile" in either the App Store for Iphone or the Play Store for android. The app will look like this:

    app

  11. Once installed on your mobile phone, return to your computer and click "I have DUO Mobile installed".

    installed

  12. You will directed to a page with a barcode similar to this:

    barcode

  13. Open the app from your smartphone and use the camera to put the barcode in the frame.

    qrscan

  14. If you camera does not automatically open, you manually open the barcode finder manully by tapping this icon.

    manualenroll

  15. Alternatively, you can an activation link emailed to an email address you control by clicking the appropriate link
  16. Hit continue and your new device will show up in your management console. In this case, the Android shows it was just added.

    enrolled

 

Tablet App

  1. If you haven't already enrolled in Duo, visit the Duo enrollment page.
  2. Once you've signed up for DUO, visit the Duo management page and choose "Manage Two-Step Verification"

    mangement

  3. Authenticate with your Fresno State email username and password.

    ldap

  4. Use two step to verify your identity using the method originally setup when enrolling with DUO.

    auth1

  5. To manage your DUO account, you will need to authenticate one more time.

    auth2

  6. From the management console, choose "Add another device"

    adddevice

  7. Choose Tablet from the list of options, hit continue

    choosetablet
  8. Choose which type of tablet you are using, Apple or Android. Click continue.

    choosetype

  9. From your tablet, search for "Duo Mobile" in either the App Store for Ipad or the Play Store for Android. The app will look like this:

    app

  10. Once installed on your tablet, return to your computer and click "I have DUO Mobile installed".

    installed

  11. You will directed to a page with a barcode similar to this:

    barcode

  12. Open the tablet app from your tablet and click add account:

    addaccount

  13. Use the camera to put the barcode in the frame.

    qrscan

  14. If you camera does not automatically open, you manually open the barcode finder manully by tapping this icon.

    manualenroll

  15. Alternatively, you can an activation link emailed to an email address you control by clicking the appropriate link

    link

  16. Hit continue and your new device will show up in your management console. In this case, the IoS shows it was just added.

    enrolledtab

Landline

  1.  If you haven't already enrolled in Duo, visit the Duo enrollment page.
  2. Once you've signed up for DUO, visit the Duo management page and choose "Manage Two-Step Verification"

    mangement

  3. Authenticate with your Fresno State email username and password.

    ldap

  4. Use two step to verify your identity using the method originally setup when enrolling with DUO.

    auth1

  5. To manage your DUO account, you will need to authenticate one more time.

    auth2

  6. From the management console, choose "Add another device"

    adddevice

  7. Choose Landline from the list of options, click continue.

    addland

  8. Enter the phone number of the landline you are adding to Duo. Confirm the number is correct, check the box and click continue.

    landphone

  9. The Landline will show up under your settings and devices, here is was just added:

    landadded

Hardware Token

Your hardware token will be picked up and enrolled at the IT Helpdesk in McKee Fisk 137. Once you receive your device you will be able to use it to use 2-step verification. Please call the help desk at 559 278 5000 to learn more.

Note: you will have to be enrolled with DUO before a hardware token can be assigned.

token

 Authenticating with DUO by device

Mobile Phone

 There are three ways to approve your login using a Mobile phone with DUO.

Duo Push

  1.  Choose your mobile phone from the device drop down list
  2. Click "Send me a push" next to the duo push option

    duppush

  3. Your mobiel phone will get a notification from duo, tap to open it and choose "approve" or "deny"

    approveapp

  4. Once you choose approve, you are authenticated.

Phone Call

  1. Choose your mobile phone from the device drop down list
  2. Click "Call me"

    choose call

  3. You Mobile device will receive a call phone call. To authenticate, answer the call and follow the instructions. You will need your phone number pad.
  4. Once complete, you are authenticated

Passcode

  1. Choose your mobile phone from the device drop down list
  2. Choose "Enter a Passcode" from the authentication method list

    choose code

  3. To generate the code, open the DUO app on your smartphone. Click the key icon next to California State University, Fresno.

    generate code

  4. Enter your code into the DUO authentication screen and click "Log In". You are now authenticated.

Tablet App

 There are two ways to authenticate using your Tablet

Mobile Push

  1. Choose your tablet device from the device dropdown list 

    tabpush

  2. Your mobile phone will get a notification from duo, tap to open it and choose "approve" or "deny"


    approveapp

  3. Once you choose approve, you are authenticated.

Generate a passcode

  1. Choose your tablet device from the device dropdown list 

    tabcode
  2. Choose "Enter a Passcode" from the authentication method list

  3. To generate the code, open the DUO app on your smartphone. Click the key icon next to California State University, Fresno.

    generate code

  4. Enter your code into the DUO authentication screen and click "Log In". You are now authenticated.

Landline

  1.  Choose "Landline" from the device dropdown list

    landline

  2. Click "call me" and your desk phone will receive a phone call
  3. Answer the phone call and follow the insctuctions provided.
  4. You are now authenticated.

Hardware Token

  1.  Choose "Token" from the device dropdown list

    use token

  2. On your hardware token, push the green button to display a 6 digit number.
  3. Put your generated number into the passcode box and click log-in

    login

  4. You are now authenticated.

Cannot login or account is locked

If your account is locked and you cannot login call the Help Desk at 559 278 5000 as soon as possible.

Policies, Standards, and Procedures, click here.

How do I?

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