Welcome to the Technology Services Help Center

Systems Status: No reported system issues at this time.

Help Desk News: Password complexity requirements have changed! To find out more click here.

The Help Center, in cooperation with TILT and DiscoverE, offer multiple channels of support and training for students, faculty, and staff to expedite technical support. We also provide a channel for online work orders via our Help Center web-based forms.


Place work order for Student or Faculty/Staff. For immediate assistance, the Help Desk contact information is located here.

The Help Desk telephone number is (559) 278-5000.

Telephone Support Hours for the Help Desk:

Day Hours
Monday - Thursday

7:30 AM - 8:00 PM

Friday 7:30 AM - 6:00 PM
Saturday 9 AM - 5 PM
Sunday 2 PM - 6 PM

Telephone Options for 278-5000

Option # Option
Option 1 Blackboard Support
Option 2 Classroom Video Services
Option 3 DiscoverE & Guides-on-the-Go
Option 4 Technology Services Help Desk

Walk-In Support

The Help Desk is available for walk-in support from 8 AM to 5 PM, Monday to Friday. Our office location is McKee Fisk, room 137. You can find us using the Campus Map.

Prevent Phishing at Fresno State!

If you suspect that you’ve come in contact with a bogus phishing scam or virus, change your password and contact the help desk.

We urge you to remain vigilant against these types of email scams. For more information, click here.

Live Chat With A Help Desk Agent

Coming Soon

The intent, or appropriate use, of Help Desk Live Chat is to provide interactive, online troubleshooting for Fresno State support technology services. Please note that your chat is monitored, and that your chat may be reviewed for support purposes at a future date.