Organizational Excellence
Online Toolkits
Explore these online toolkits to continue your professional development and learning.
- edWeb: An Online Community for Educators
- Studor Education: Leadership Toolkits
- LinkedIn Learning
- Instructions: The Fresno County Public Library (FCPL) offers access to Lynda.com for individuals with a current library card. You can obtain a library card for access to digital resources at the Fresno County Library website. If you experience difficulty accessing Lynda.com after registering online with FCPL, please contact them by phone at 600-READ (7323).
- Virtual Facilitation Tips
CSU Learn
- California Coronavirus (COVID-19) Response Website (document)
- California Department of Public Health Website (document)
- Coping with Stress & Uncertainty During COVID-19
- COVID-19 Cleaning Guides for Quarantine (document)
- Infectious Disease Impact: An Overview of Infectious Diseases (6 min)
- Infectious Diseases (67 min)
- Pandemic Flu Awareness (46 min)
- Custodial COVID-19
Article
- Creativity Surge: How to Sustain Energy During a Global Crisis
- COVID-19: The Workplace Impact - Managing & Maintaining Morale in a New Time
- Coping With Social Isolation
- Communication & Social Distancing
Additional Resources
CSU Learn
- Administrative Support: Developing Your Essential Skills (26 min)
- Art of Staying Focused (30 min)
- Administrative Support: Projecting a Positive Professional Image (19 min)
- Administrative Support: Working in Partnership with Your Boss (18 min)
- Administrative Support: Interacting Effectively with Colleagues (19 min)
- Becoming More Professional through Business Etiquette (17 min)
- Becoming an Accountable Professional (30 min)
- Building Rapport with Your Boss (30 min)
Podcasts
Articles
- Dare to Lead Resources
- Engaged Feedback (from Dare to Lead)
- Managing Difficult But Talented Employees: Keys to Correcting Bad Behavior (webinar)
- The Science of Delivering Effective Feedback (webinar, 60 min)
CSU Learn
- The Art and Science of Communication (21 min)
- Choosing the Right Interpersonal Communication Method to Make Your Point (30 min)
- Making an Impact with Non-Verbal Communication (23 min)
- Acting With Diplomacy and Tact (36 min)
- Navigating Challenging Situations With Diplomacy and Tact (30 min)
- Finding Confidence in Conflict (64 min)
- Understanding Unconscious Bias (25 min)
- Unconscious Bias in the Workplace (25 min)
- Overcoming Your Own Unconscious Biases (22 min)
Articles
- Using the STAR Format To Deliver Feedback
- How to Control Your Emotions During a Difficult Conversation
- How to Listen - Best Tip Ever
- How to Respond to an Offensive Comment at Work
- How to Speak Up in a Meeting, and When to Hold Back
- The Hidden Opportunity in Conflicts at Work
- When Faced with Conflict, Try an Introspective Approach
- Whiners, Cynics and Bullies: 6 ways to manage them
- Ten Commandments of Confrontation
- 6 Tips for Leading Through Conflict
- A Mental Trick to Help with Challenging Conversations
- An Exercise to Help Your Team Feel More Comfortable with Conflict
- Brene Brown on the 1 Question You Need to Ask About People You Truly Dislike
- How to Give Constructive Criticism That Doesn't Offend: 15 Tips From Expert
- To Change Someone’s Mind, Stop Talking and Listen
- Good Feedback Is a Two-Way Conversation
CSU Learn
- Leveraging Positivity: Bolstering Capacity When Difficult Conversations, Tense Moments, and Unwelcome Change Loom
- Navigating Multi-generational Workplace: Shoulder Pads Not Required
- Conflict Psychology: 7 Fundamental Cognitive Biases That Create Everyday Conflict and How to Mitigate Them
- Cultural Intelligence
- Overcoming & Understanding Implicit Bias in Higher Education & the Workplace
- Title IX: Institutional Obligations & Enforcement
Campus Resources
- Concern and Action Guide (Who to Contact)
- Title IX
- President's Commission on Human Relations and Equity (PCHRE)
- Cross Cultural and Gender Center (CCGC)
- National Coalition Building Institute (NCBI)
- Principles of Community
- Discrimination & Harassment Prevention
Videos
- Addressing Anti-Blackness on Campus: Implications for Educators & Institutions
- Check Our Bias to Wreck Our Bias
- Cultural Humility
- Danger of a Single Story, TEDx with Chimamanda Adichie
- High Heels, Violins, and a Warning
- I am the Son of a Terrorist. Here's How I Chose Peace
- Islamaphobia Killed My Brother. Let's End the Hate
- The Life Changing Magic of Hanging Out
- Lose Your Ego, Find Your Compassion
- Peanut Butter, Jelly, and Racism
- Legacy Burdens & Ancestral Healing Using Self Compassion
- Let's End Ageism
- Not All Superheroes Wear Capes - How You Have the Power to Change the World
- Race & Privilege: A Social Experiment
- Snacks and Punishment
- Step Inside the Circle
- Systemic Racism Explained
- What Does My Headscarf Mean to You?
- Why We're Awkward
Online Workshops and Trainings
Articles
- How to Begin Talking About Race in the Workplace
- Your Difficult Questions About Race in America Answered
- An Open Letter to Corporate America, Philanthropy, Academia, etc.: What Now?
- 5 Powerful Ways to Take REAL Action on DEI (Diversity, Equity & Inclusion)
- Awake to Woke to Work: Building a Race Equity Culture
- Characteristics of White Dominant Culture
- Counseling the Polyamorous Client: Implications for Competent Practice
- Government Alliance on Race & Equity (GARE): Racial Equity Toolkit: An Opportunity to Operationalize Equity
- Guideline of Care for LGBT Community
- How to Be An Inclusive Leader Through a Crisis
- Kellogg's "Business Case for Equity" (2018)
- Other & Belonging Institute: Heat Map Reveals Racial Disparities in COVID19 By State
- Race Explicit Strategies for Workforce Equity in Healthcare and IT
- The Role of Senior Leaders in Building a Race Equity Culture
- A Talk to Teachers by James Baldwin
- The Way You Define Racism May Stop You From Seeing It - So What Definition Do You Hold?
- What the Privileged Poor Can Teach Us
- White Privilege is Real - White People Tell Us When They Realized They Had It
- Working with Immigrant Origin Clients
- WPATH Standards of Care
- Your Unconscious Bias Trainings Keep Failing Because You're Not Addressing Systemic Biases
- 5 Tips to Being an Effective Ally Working From Home
- What Inclusive Leaders Sound Like
Podcasts
- Brene with Austin Channing Brown on I'm Still Here: Black Dignity in a World Made for Whiteness (Unlocking Us)
- Brene with Ibram X. Kendi on How to Be Antiracist (Unlocking Us)
Tools
- TED Talks for When You Feel Totally Burned Out (Playlist)
- Burnout is Everyone's Problem (Ted Talk)
- WorkLife Series with Adam Grant (Ted Talk Archive)
- The Power of Full Engagement by Jim Loehr and Tony Schwartz (full book)
- The Power of Full Engagement (short video summary)
- How to Not Let Pandemic Fatigue Turn Into Pandemic Burnout
Overcoming Burnout Through Finding Purpose & Meaning
- When Passion Leads to Burnout
- 10 Steps to Get You From Burned Out to Purpose Driven
- From Shattered Goals to Meaning in Life: Life Crafting in Times of the COVID-19 Pandemic
- Finding Personal Meaning During the Pandemic (Fillable PDF)
- As Pandemic Still Rages, Online Learners Hungry to Find Purpose, Meaning in Life
- 7 Tips for Finding Your Purpose in Life
- How I'm Finding Purpose and Connection in a Pandemic
Burnout & Caregiving
Connection & Compassion
- Social isolation and self compassion during COVID-19 (Podcast)
- Stuck at home? How to Find Self-Compassion During COVID-19 (Podcast)
- Combating Depression During COVID-19 Isolation
- Tips for Better Social Health — Even During a Pandemic
- Loneliness (podcast)
CSU Learn
- Body Language Confidential: Strategic Persuasion Through Body Language
- Changing the Conversation: Principles of Conflict Resolution
- Communicating Your Message For Maximum Impact
- Crafting Leadership Interventions
- Leader As Coach
- Leadership & the Environment
- Maximizing Individual & Team Performance With Less Effort
- The 5 Essential Practices of Collective Wisdom
- The 7 Habits of Highly Fulfilled People: From Success to Significance
Podcasts
- Unlocking Us, Brené Brown
- The Knowledge Project, John Maxwell
- Navigating Change, Howard Teibel
- The Education of Tomorrow Emerging Today, Howard Teibel & Dr. Nelson Baker
Articles
- How to Manage a Stubborn, Defensive, or Defiant Employee
- The Surprising Power of Questions
- Whiners, Cynics and Bullies: 6 ways to manage them
- 6 Tips for Leading Through Conflict
- How Empathy Mapping Helps when Redeploying Workers
- Governor Cuomo Uses This Communication Style, And it Helps Drive His Soaring Approval
- Leadership Never Stops: Six Tips for Carrying On During A Crisis
- The Power of Positive Self-Talk When Leading Through Difficult Times
- Dr. Saúl Jiménez-Sandoval, President of Fresno State (former Provost)
- Dr. Xuanning Fu, Interim Provost
- Debbie Astone, Vice President for Administration and Chief Financial Officer
- Paula Castadio, Vice President for University Advancement
- Dr. Carolyn Coon, Interim Vice President for Student Affairs & Enrollment Management
- Dr. Honora Chapman, Interim Dean of the College of Arts & Humanities
- Denise Seabert, Dean for the College of Health & Human Services
- Dr. Janell Morillo, Associate Vice President for Student Health & Counseling Center
- Marylou Mendoza-Miller, Associate Vice President for Human Resources
- Malisa Lee, Associate Vice President for Student Affairs & Enrollment Management
- Jim Watson, Chief of Police
- Chris Fiorentino, Director of the Jan & Bud Richter Center for Community Engagement
- Shimel Her Saychou, Lead Coordinator of API and American Indian Programs and Services for the Cross Cultural and Gender Center and recipient of the 2021 Outstanding Staff Award
Microsoft Excel 2016 - Basic
- Inserting & Manipulating Data (64 min)
- Custom & Conditional Formatting (32 min)
- Finding, Sorting & Filtering Data (46 min)
- Referencing Data (48 min)
- Basic Formulas
- Customizing Views, Styles and Templates (62 min)
Microsoft Excel 2016 - Intermediate
- Creating Custom Visual Effects (55 min)
- Working with Data (65 min)
- Macros and Advanced Queries ( 71 min)
- Pivot Tables and Advanced Charts (52 min)
- Share, Review and Collaborate (62 min)
Microsoft Excel 2016 - Advanced
- Apps and What If Analysis (47 min)
- Power Pivot, Custom Formatting, Fills and Forms (71 min)
- Accessibility, Transforming Data and Errors (63 min)
Microsoft Word
- Leveraging Positivity: Bolstering Capacity When Difficult Conversations, Tense Moments and Unwelcome Change Loom
- Positive Atmosphere: Establishing a Positive Work Environment
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Influencing Through Positive Leadership
- Positive Atmosphere: Establishing an Engaged Workforce
- CSU's Got Talent - How to Be Happy at Work: The Power of Purpose, Hope and Friendships
- CSU's Got Talent - REACH
- The Happy Secret to Better Work
- Fresno State's Principles of Community website
- PDF of our Principles of Community
- Individual & Team Reflection Activity
- Add the Principles of Community icon badge to your digital signature (instructions)
We Are Respectful:
CSU Learn
- Become a Great Listener (24 min)
- Changing the Conversation: Principles of Conflict Resolution (60 min)
Articles
- How to Control Your Emotions During a Difficult Conversation
- How to Listen - Best Tip Ever
- How to Respond to an Offensive Comment at Work
- Why Being Respectful to Your Coworkers is Good for Business
- A Mental Trick to Help with Challenging Conversations
- To Change Someone’s Mind, Stop Talking and Listen
We Are Kind:
CSU Learn
Articles
- Ten Rules for (possibly) Succeeding in Academia Through Upward Kindness
- The Benefits of Saying Nice Things About Your Colleagues
- The Possibility of Being Kind at Work
- Brene Brown on the 1 Question You Need to Ask About People You Truly Dislike
- The Power of Kindness (Simon Sinek)
- Establishing Kindness and Trust in the Workplace
We Are Collaborative:
CSU Learn
Articles
- How to Speak Up in a Meeting, and When to Hold Back
- The Surprising Power of Questions
- An Exercise to Help Your Team Feel More Comfortable with Conflict
Additional Resources
We Are Accountable:
CSU Learn
- Conflict Psychology: Seven Fundamentals Cognitive Biases That Create Everyday Conflict and How to Mitigate Them (64 min)
- Master Your Work-Life Impact (64 min)
Articles
- When Faced with Conflict, Try an Introspective Approach
- Your Emotions at Work Are Contagious
- Ten Commandments of Confrontation
- 6 Tips for Leading Through Conflict
- Brene Brown on the 1 Question You Need to Ask About People You Truly Dislike
- How to Give Constructive Criticism That Doesn't Offend: 15 Tips From Expert
- Principles of Supervision (website)
- Managing Performance and Developing Direct Reports (website)
- Guiding and Organizing the Work (website)
- Managing Relationships (website)
- Managing Yourself (website)
- Performance Management (website)
- Guide to One-on-One Meetings (document)
- COVID-19: The Workplace Impact - Managing & Maintaining Morale in a New Time
- Virtual Facilitation Tips (document)
Customer Service
- Interacting with Customers (30 min)
- Communicating Effectively With Customers (30 min)
- Controlling Conflict, Stress and Time in a Customer Service Environment (32 min)
- Dealing With Customer Service Incidents and Complaints (30 min)
- Polishing Your Skills for Excellent Customer Service (24 min)
Power Skills
- Acting with Diplomacy and Tact (36 min)
- Choosing the Right Interpersonal Communication Method to Make Your Point (30 min)
- Developing a Growth Mindset (16 min)
- Forging Ahead with Perseverance and Resilience (31 min)
- Procrastination: Admitting It Is the First Step (20 min)
- Time Management: What Gets In the Way and How to Take Control of Your Schedule (1 hr)
- Custom Budgeting For Young Adults (Article)
- An Inspiring Discussion with Simon Sinek About Learning Your Why (Article)
- Simple Steps to Self-Discovery (Article)
Writing Skills
Managing Stress & Emotions While Working Remotely
Working Virtually for Meeting Organizers:
CSU Learn
- Ways to Lead a Productive and Inclusive Zoom Meeting (2 min)
- Facilitating Virtual Collaboration (53 min)
Working Virtually for Team Managers
CSU Learn
- Managing Communications in a Virtual Team (6 min)
- Facing Virtual Team Challenges (27 min)
- Establishing Effective Virtual Teams (30 min)
- CSU Managers: Transitioning to Remote Work During COVID-19
Articles
- Coaching and Engaging Your Remote Employees Online
- How to Manage Newly Remote Teams
- Feedback Practices for Employees Working Remotely
- Creativity Surge: How to Sustain Energy During a Global Crisis
- How to Get People to Actually Participate in Virtual Meetings
- Six Factors for Team Effectiveness
E-Book
Working Virtually for Team Members
CSU Learn
- Contributing as a Virtual Team Member (18 min)
- Ways to Engage as an Effective Zoom Participant (2 min)
- Can You Hear Me? How to Connect With People in a Virtual World (57 min)
- Take a Deep Breath and Manage Your Stress (22 min)
- Managing Workplace Stress (6 min)
- Managing Pressure and Stress to Optimize Your Performance (26 min)
- Taking Stock of Your Work/Life Balance (22 min)
- Staying Balanced in a Shifting World (15 min)
- CSU Employees: Transitioning to Remote Work During COVID-19
Articles
- Ergonomics Impact: Computer Ergonomics
- Top 10 Tips for Employees Working Remotely
- Working From Home? 4 Tips for Staying Productive
Other Resources
- Being Productive and Focused While Sheltering in Place (podcast)
- Technology Services' Checklist for Working Remotely (download)
Working Virtually at Fresno State
- Electronic Signatures with DocuSign
- Ergonomics (document)
- Alternative Work spaces at Home: Dining Table and Couch (document)
- Telecommute Tips: Setting Up A Laptop Workstation (document)
- Telecommute Tips: Laptops and Standing Options At Home (document)
- Avaya X Communicator allows you to use your laptop as your phone instead of your personal device. Receive incoming calls and place outgoing calls reflecting your office number. (To install, place a work order with Tech Services here).
- Call Express translates voicemails and sends to your email. (To install, place a work order with Tech Services here).
CSU Learn
- Taking Stock of Your Work/Life Balance (22 min)
- Staying Balanced in a Shifting World (15 min)
- BBC Ideas - 6 Tips to Improve Your Work/Life Balance (4 min)
- The 7 Habits of Highly Fulfilled People: Journey from Success to Significance (71 min)
- Take a Deep Breath and Manage Your Stress (22 min)
- An Introduction to Mindfulness Meditation (65 min)
- Master Your Work-Life Impact (64 min)
Additional Resources