California State University Connectivity Contributing to Equity and Student Success (CSUCCESS)
CSUCCESS is a bold initiative to enhance student achievement and create more equitable opportunities for the Fresno State community by providing industry-leading technology.
Fresno State wants our Bulldogs to have the tools they need to succeed throughout their college careers. We are excited to offer to any new freshman or transfer student who started in fall 2020, spring 2021, or fall 2021 a new iPad to support your academic success. The iPad will be yours to use, for free, through completion of your degree.
For more information:
Visit the CSU main CSUCCESS website: calstate.edu/CSUCCESS
Why is CSU offering this program?
Throughout the course of the COVID-19 pandemic, students indicated a lack of access to a computer or mobile device as an obstacle in the way of their achievement. CSUCCESS (California State University Connectivity Contributing to Equity and Student Success) represents the CSU’s commitment to closing equity gaps and providing high-quality and reliable personal computing devices to support academic achievement.
During the pandemic, the CSU worked to address part of this challenge by investing more than $18 million to purchase more than 21,000 laptops and tablets and 10,000 mobile Wi-Fi hotspots for students, in addition to loaning out several millions of dollars' worth of existing equipment.
Ongoing challenges of the pandemic require campuses to continue to deliver some courses virtually, posing persistent barriers to student success. These tools will help eliminate barriers and improve student success and equitable graduation outcomes, which are among the CSU’s highest priorities.
Who is eligible to receive a new iPad?
All new first-year and transfer undergraduate students who entered Fresno State in the fall of 2020, spring of 2021, or in the fall of 2021 semester are eligible, but students must submit a request form. There are no income-based eligibility requirements. Undergraduate students may self-identify their need by submitting a request to their campus. These devices are available on a first-come, first-served basis.
How do students request a device?
1) Use the following link if you're an undergrad first year (freshmen or transfer) student beginning in Fall 2021: https://DISCOVEReAppointment.as.me/CSUCCESSfirstyears
2) Use the following link if you're an undergraduate first year student (Sophomore) beginning in Fall 2020 or Spring 2021: https://DISCOVEReAppointment.as.me/CSUCCESS2ndyears
3) If you started at Fresno State before Fall 2020 or you are a graduate student, please fill out the following form to be placed onto our waitlist for a CSUCCESS iPad https://forms.gle/wWHUYZjWPrDtdoFAA
What do students receive?
Students will receive a 64 GB iPad Air and a Apple Smart Keyboard as well as student technology support from our DISCOVERe and Technology Services teams.
When do students receive their devices?
Distribution will vary depending on when the request form is submitted, with the goal of students having their devices by the end of October, 2021.
Who owns the device? Do students keep it after graduation?
The CSU loans the device to students for the duration of their education at the CSU. Upon graduation, students will be asked to return their device. Devices are provided on a loaned basis so as not to impact students’ financial aid.
Who helps students with set-up and IT questions?
Fresno State students will receive technology support from the DISCOVERe program. You can learn more about DISCOVERe here.
Are there any resources for using the device?
Will students need to have Wi-Fi access to use the device?
Students will need to connect to Wi-Fi to get on the internet, make calls and send/receive emails on their iPads. The iPads are Wi-Fi only models and are not equipped with cellular data service. Fresno State continues to expand our outdoor and parking lot access, and the university is exploring new partnership opportunities for student access in public spaces. The CSU continues to work with both public and private partners to support expansion of broadband access across the State of California.
What happens if the device is damaged or lost?
Students are advised to contact our DISCOVERe team for support if equipment is damaged, lost, or stolen. If equipment is stolen, it is the student’s responsibility to report it to the police and communicate with DISCOVERe. In some cases, our Fresno State team may be able to disable the device remotely, making it unusable until returned. Students are advised to contact the DISCOVERe team for information about replacing a damaged or lost device.
Does the university track students’ usage on the device? What data will be collected?
Fresno State will not be monitoring students’ day-to-day activities on the iPads. However, each app has a privacy statement that explains how it collects and uses information.
That said, Fresno State does monitor network traffic, and the mobile device management system will have the ability to alert IT staff if the student does something illegal or downloads an app not found in the official Apple App Store.
Students should refer to our Fresno State Acceptable Use Policy of Information Technology Resources.
What if students need to use assistive technology?
Why aren't all students eligible?
With finite funding available, the CSU will focus on new undergraduate students, who traditionally need more support as they begin their college careers. All new first-year and transfer students who entered Fresno State in the fall of 2020, spring of 2021, or in the fall of 2021 semester are currently eligible on a first-come, first-served basis.
How is the DISCOVERe program different than CSUCCESS?
Our Fresno State DISCOVERe program was created in 2014 and is a mobile device lending program for students enrolled in a DISCOVERe course. Over 31,000 students have been part of our DISCOVERe program and over 400 faculty members have been trained to leverage mobile technology in their teaching and learning environment. Our DISCOVERe hub provides support to our entire campus and our community.