Instructions for Submitting a Customer Service Request

Facilities Link Public Portal

Click here to view/download PDF

  1. To view your Facilities Link Public Dashboard, request maintenance, or to request a new account go to the Public Portal page, at: https://fresnostate.metabim.com/public/Welcome.htm

  2. From the Public Portal Page, Click: CAMPUS ACCOUNTS
    Facilities Link Home Screen with two sign on options, Campus Accounts and Guest Accounts.

  3. You will need to authenticate using SSO via the Central Authentication Service
    Image of Single Sign On Screen to input a Username and Password

  4. Once logged in you will be prompted to apply for an account. Type in USERNAME, PASSWORD, FIRST/LAST NAME, the page will auto generate fields in blue. (First name Last name and email are required fields.) Click APPLY.
    Image of Apply for Account screen to input user information

  5. Review the Terms of Use Agreement and AGREE or DECLINE.
    Image of Terms of Use Screen with Agree and Decline Option

  6. Facilities Link will email a request to confirm your account application.
    Image of Confirmation Screen with you user information

  7. From your email, confirm your account by Clicking on the link provided.
    An example of the Confirmation Email you would receive in your e-mail inbox.

  8. Upon confirmation you will be routed back to the Public Portal Page, Click: CAMPUS ACCOUNTS
    Facilities Link Home Screen with two sign on options, Campus Accounts and Guest Accounts.

  9. You should now see this page.
    Image of Work Request Screen to view submitted requests