Student Accounts Frequently Asked Questions
1. Will students be refunded Tuition and Campus Mandatory Fees due to COVID-19 and the transition to virtual instructions?
In accordance with CSU policy, tuition will not change if instruction is delivered by alternative means (virtually) for any part of an academic year. All CSU campuses will be virtual for Fall 2020 and Spring 2021, except for limited, essential in-person courses, in response to the COVID-19 pandemic. Given that students will receive academic credit for courses taken, as well as support services such as registration, financial aid and academic advising, there will be no reduction in the tuition amount.
Campus mandatory fees, such as the health fee that provides students medical and counseling services, will continue as well. (Fresno State charges the lowest amount of mandatory campus fees of any of the 23 CSU campuses.)
The campus is not able to refund or prorate campus-based mandatory fees because they cover annual fixed expenses that the University continues to incur during the pandemic — such as student-life programs (many of which continue to be provided virtually), facility repairs and maintenance utilities, employee wages and benefits, and debt service.
These fees also support student government programs (ASI), academic retention and support, and progress towards degree completion.
Students pay campus mandatory fees regardless of whether they are studying full-time, part-time, online or studying abroad.
2. What is my balance?
Please refer to your student account online for details on current charges reflected on your student account. You can access the details of your student account by using the pathway below.
Log into My Fresno state Portal >Student Self Services>Student Services>Student Center>My Finances>Account Inquiry>Activity>View All & change “View By” timeframe so all activity you want to view reflects on the screen.
3. When is my payment due?
Any balances accrued after January 11th, 2021 are due within 24 hours. Any balance not paid or covered by your Financial Aid awards will be your responsibility and will be due within 24 hours.
4. How do I make a payment?
Please login to your student portal to make your payment online. See pathway below for accessing instructions.
Log into My Fresno State Portal>Student Self Services>Student Services>Student Center>My Finances>View eBills/Make a Payment/Make Payment/Your Student Account.
5. Why do I have a hold on my account?
Please log onto your student center and review hold listed under “Important Info & Holds” to get further information regarding holds currently reflecting on your student account. See screen shot below for details.
- If this does not help you can view further details by following the pathway listed in FAQ #2.
6. I have an outstanding balance. What will happen if it is not paid?
You should select your classes carefully because you will incur charges that will remain on your account until they are paid.
A hold may be placed on your account for unpaid fees or monies owed to the university.
These holds will prevent you from registering for classes, receiving grades and transcripts, and your diploma. Information about holds on your account can be obtained by accessing your student center. You will need to allow 24 hours after clearing a hold, before attempting to register or receive other services.
7. Why has my financial aid not been disbursed, or where is my scholarship, or why did my financial aid go away?
Please contact Financial Aid for further assistance at email@example.com or call them at (559) 278-2182.
8. Are there payment plans available?
A.) If you are Stateside student, please refer to link below for information regarding payment plans.
B.) If you are a CGE student, please contact their department for more information.
9. I signed up for classes but never attended. Why do I still have a balance due?
Students who do not plan to attend should drop all classes before the first day of instruction to get a full refund. After instruction begins, students who drop/withdraw from their classes will be responsible for pro-rated fees based on the date of dropping or withdrawing. Students should not assume that the University will remove them from a class for non-payment of fees or that the instructor will remove them for non-attendance.