BankMobile

Click here to view Fresno State's contract with BankMobile, a Division of Customers Bank.

New Students

How do I receive a refund from Fresno State?

Fresno State has contracted with BankMobile, a third-party provider, to deliver financial aid, scholarships and other types of refunds authorized by Fresno State to students. For more information about BankMobile, visit this link: https://bankmobiledisbursements.com/refundchoicessso/.

View Fresno State's contract (found in the U.S. Department of Education Compliance Handbook) with BankMobile, a Division of Customers Bank.

After registering for classes, a refund preference must be selected by doing the following:

  1. Log in to my.fresnostate.edu
  2. Select "Student Self Service"
  3. Click on "BankMobile Refund Selection"
  4. Choose a refund preference

You can change your refund preference at any time for future refunds.

There are three refund preferences to choose from:

  1. Have your refund deposited to an existing bank account
  2. Open a BankMobile account and receive a Fresno State Choice Card (BankMobile fees)
  3. Have a paper check mailed

Please note, if you do not choose a refund preference, your refund may be delayed by approximately four weeks.

Need help? Contact Student Accounts at (559) 278-2876, visit Student Accounts located on the first floor in the Joyal Administration building, South Lobby Room 181, email Student Accounts at student_financial_services@listserv.csufresno.edu or refer to the Accounting Services Money Matters webpage. A BankMobile customer service phone is also located on the first floor in the Joyal Administration building, South Lobby next to the Cashiering Services windows for your use.