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Student Services 

Technology Services provides a wide array of services to the Students at Fresno State. These services are intended to support the daily activities of the university community, advance teaching and learning, enhance productivity and safeguard information.

 

For additional information visit the Help Desk

Blackboard Services

In Conjunction with Center for Faculty Excellence (CFE), Technology Services offers Blackboard as the campus Learning Management tool for campus. Blackboard allows the campus to offer web-enhanced and web-only courses. It also assists in maintaining course curriculum, discussion boards and class grades and is being used to assist in the management of funds that are placed on student ID cards. Visit Blackboard here.

E-mail Services

The university provides a free electronic mail account to every student.

California State University, Fresno Students may click here to access their Fresno State Student email account.

Technology Services maintains filters to reduce unsolicited (junk or spam) email. Like most internet users today, users of our email service are sent unsolicited email including promotions, chain letters and hoaxes. Our IronPort spam filters prevent the delivery of over 90% of these messages and we are working with IronPort on an on-going basis to improve the accuracy of this system. For more information on how to reduce the amount of spam being delivered to your inbox please visit our Help Center.

Internet Services

Technology Services currently provides wireless internet access in select buildings of the campus residential housing complex. We are working to extend this service to encompass the entire Residential Housing complex.

MyFresnoState Services

Technology services provides technical and maintenance support for the My Fresno State Portal. The My Fresno State portal allows students to register for classes, create a class schedule, check their grades and update student contact information. Students can also find important announcements on My Fresno State concerning outages, events, and deadlines, among other things.

Technical Support Services

Technology Services provides two primary levels of support to the campus community.

Self Help Support:

Self help support can be found at our Technology Help Center. At this site, users can find an extensive list of knowledge based articles, a list of current issues, and the ability to submit work orders directly into our call tracking system. This support service is available to all users.

Help Desk Support:

The Help Desk is open from 7:00a.m. to 9:00p.m. Monday - Friday and 8:00a.m. to 5:00p.m. on Saturday for telephone support. During the Summer, Telephone support is available from 7:00a.m. to 6:00p.m., Monday-Friday (Sat & Sun CLOSED); and Walk-in support from 8:00a.m. to 5:00p.m. Monday - Friday, in McKee Fisk, room 137. Help Desk walk-in hours, year round, are from 8:00a.m. to 5:00p.m., Monday through Friday in the McKee/Fisk building room 150. The Help Desk can assist in technical troubleshooting of all supported software, hardware, and telephone issues. The Help Desk can also facilitate work requests for other groups within Technology Services and on campus. This service is available to all users.

Wireless Services (Wi-Fi)

Technology Services provides students with access to the Eduroam wireless network. Using a valid campus email username and password, students should have access to the wireless network in most parts of the campus.