Client Services

Director of Client Services - Brad Barker

Desktop Support Group [DSG]

Desktop Support/Professional Services provides desk-side support to end-users and the support work related to desktops and laptops. These services include the setup, maintenance and repair of desktop/laptop computers. Desktop Support/Professional Services work with IT Liaisons to deliver desktop support to units including Colleges, Schools and Divisions.

Service Desk

The Service Desk is our campus' front line support group for Technology Services and provides first level telephone, online, and email support for the entire campus community.

The Service Desk performs call routing and dispatch services for technology-related support calls and provides operational support for our service management practice.

For Technical support and operations hours click here to visit the Service Desk.

Technology and Purchases

Technology Services provides baseline recommendations on technology equipment on campus, including computer workstations, faculty laptops, and smart classroom equipment. Technology Services works collaboratively with the Academic Information Technology (AIT), campus purchasing and various other campus entities to ensure that campus technology equipment stays current and useful.

Current campus standards can be found here.

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Manager of Technology Support Services - Harry Zahlis

College & Divisional Liaisons

An IT Liaison is the on-site presence to provide a response to service requests within a College, School or Division for those matters where the Service Desk cannot directly provide support. An IT Liaison is available to faculty, staff and students in the College, School or Division to provide on-site consultation, and coordinate the response of central IT resources for service requests within a College, School or Division. IT Liaisons seek to deliver IT services in a manner that is aligned with the priorities and practices of the central IT and the College, School or Division.

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