Contact Info:

SupportNet Location:
Located on the Lower Level of the Henry Madden Library
Students must first "check in" at the Front Desk of the Learning Center

Mailing Address:
California State University, Fresno
Henry Madden Library
5200 North Barton Ave., M/S ML44
Fresno, CA 93740-8014

Office Hours:
M-F 8 a.m. - 5 p.m.
Advising appointments:
M-F 9:00 a.m. - 4:00 p.m.
Walk in Wednesday's
8:30 a.m. - 4:00 p.m.
(no appointment necessary)

In case of emergency:
Campus Police 559.278.8400


How to Refer a Student:

GradesFirst Logo

Identify students who are at-risk in your course through GradesFirst.  By marking a student as "at-risk", assigned campus advisors and SupportNet can begin intervention immediately.

How to Use GradesFirst to Refer Students to SupportNet:

Referral Instructions (.pdf document)


1. Log into Blackboard > Select "GradesFirst (Academics)" on the bottom left OR

Log into My Fresno State > Select GradesFirst Academics from the main menu

2.  Select Progress Reports next to the course in which the student is enrolled

3.  Under "Create a New Progress Report", select the student(s) to refer

4.  Select the green plus sign next to Create a New Progress Report

5.  In the pop-up box, under "At Risk to Fail Your Class?" select YES.  Attendance and grade information is optional.  Include comments for the reason of referral.

6.  Select Submit


When a progress report is generated, the student receives an email indicating that he is not meeting classroom expectations and is given information to contact SupportNet or a special program advisor.  SupportNet Advisors will attempt to contact the student via phone and/or email. 



For technical difficulties, please email

CALL: The SupportNet staff can be reached at 559.278.8370 during normal business hours, Monday - Friday 8:00 - 5:00.

COME BY: SupportNet is located on the Collections Level of the Henry Madden Library!

The information on this website is available in alternate formats. Please call our office at 559.278.8370 to make your request.