Who should be referred to SupportNet?  Watch for the following signs in students:

  • Excessive class absences
  • Poor academic performance
  • Inappropriate or disruptive classroom behavior
  • Low engagement in the classroom
  • At risk of not passing the course
  • Not meeting classroom expectations
  • Repeatedly submitting work late or not turning in assignments

How to refer students to SupportNet?

Referral instructions

To issue an alert and refer a student to SupportNet:

  1. Log into Blackboard > Select "GradesFirst (Academics)" on the bottom left OR Log into My Fresno State > Select GradesFirst Academics from the main menu OR go to fresnostate.edu/gradesfirst
  2. Select "Issue Alert" button
  3. Complete the form by selecting an alert reason and comments if necessary
  4. Select Submit

Online video tutorial: http://www.youtube.com/watch?v=WUbo72h-sao

We strongly encourage faculty to talk with students ahead of time before referring them to SupportNet.

What Happens When a Student Has Been Referred?

Diagram of case assignments

The SupportNet Process


In Class Workshops & Presentations

SupportNet staff are also available for brief classroom presentations and workshops.  Please contact SupportNet to make requests.

Descriptions of In Class Workshops and Presentations

Faculty FAQ

Who can make referrals to SupportNet?

Referrals are accepted from university faculty and staff; however, students are encouraged to self-refer if they feel they will benefit from SupportNet services.

When can referrals be made?

Student referrals are accepted at any point during the semester. Referring students early in the semester allows SupportNet staff to establish a Student Action Plan with the student so that they can achieve their maximum potential for the semester. Those students referred at the end of the semester will work with a SupportNet advisor on establishing a Student Action Plan for the following semester.

Will I know if the student has met with a SupportNet advisor and what was discussed during the session?

SupportNet staff will follow up with you via email to let you know when the student has met with a SupportNet advisor. They will not inform you of what was discussed during the meeting or indicate any other offices to which the student was referred. If SupportNet has difficulty setting up an appointment with the student, they will contact you.

How will students be informed of the SupportNet program?

Faculty are encouraged to include information about SupportNet in their course syllabus as well as announce their participation in class. SupportNet staff can also provide short presentations about services provided to classes.  Requests for classroom presentations can be made to supportnet@csufresno.edu or by calling 559.278.8370.  Further, information will also be provided in the General Catalog as well as during Dog Days. We recommend this syllabus statement:

"Our campus has developed SupportNet to connect students with specific campus resources promoting academic success. I have agreed to participate in this program and may refer you to it if I believe you need the services provided by SupportNet to succeed in this course."


How will a student know about their referral to SupportNet?

Faculty are encouraged to notify the student about the referral. In addition, students receive an email and/or phone call from SupportNet staff regarding their referral.

Can I refer a student multiple times?

Yes. If a student continues to demonstrate a need for academic or personal support, faculty are encouraged to refer students again.

What outreaches are conducted to students from SupportNet?

Once a referral is generated, SupportNet will complete the following:

1.  Send out a campaign to students to provide students with an opportunity to schedule an appointment.

2.  Follow up with a phone call if students have not responded to the campaign.

3.  A week after the referral, an email will be sent to the student.

4.  Two weeks after the referral and the student has not responded, students will receive a text message from SupportNet.

What does a typical SupportNet advising session look like?

During the initial meeting, a SupportNet advisor and the student will discuss the reason for the referral. The student and SupportNet advisor then design a Student Action Plan to set the student on the path to success. In addition, a SupportNet advisor helps the student determine their learning style, improve time management skills and/or other study strategies. Other campus resources that are available to support students may also be recommended.

How will a student's confidentiality be protected through SupportNet?

Maintaining confidentiality is important to the SupportNet staff. Only the referring faculty/staff member, SupportNet staff, advisor, and any campus resources the student has been referred to will know of your referral. In addition, SupportNet has permission to obtain information regarding student grades and class progress under the Family Educational Rights and Privacy Act, 34 CFR Part 99 ( www.ed.gov).

How will faculty benefit from participating in this program?

SupportNet will promote a higher level of student engagement, with more motivated students who make better decisions related to their academic life. Engaged students are more likely to meet the course expectations set by instructors. Teaching students who demonstrate a genuine desire to learn and to be active members of the University community should produce a more satisfying and highly stimulating classroom environment for students and instructors alike.



The information on this website is available in alternate formats. Please call our office at 559.278.8370 to make your request.


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