Department Accomplishments for 2011-2012


Admissions, Records, and Evaluations

  • Successfully processed a high volume of admissions applications, transfer credit evaluations, registration services, and degree clearances despite the vacancy of 11 critical positions that remain unfilled due to the hiring freeze.
  • Successfully implemented PeopleSoft 9.0 upgrade for ARE operations, including testing of new functionality, providing leadership and training for university offices, and ensured the functionality of key services for students.
  • Implemented the Wish List feature as part of Registration services. The response from students has been overwhelmingly positive.


Advising Services

  • Developed and launched a Blackboard course for second-semester freshman mandatory advising that was successfully completed by more than 800 freshmen this spring
  • Implemented live online-chat advising in spring 2012
  • "Advising Matters" campaign inaugurated - spring 2012


Career Services

  • Career Services successfully piloted the "CATs Helping Dogs" peer program
  • Maintained external and private financial support of over $67,000 through Career Fair fees and Community Service Scholarship programs
  • Expanded the OptimalResume web portal to increase online services to students


Center for Women and Culture

  • The National Coalition Building Institute active membership increased from ten to forty
  • The Women's Resource Center double the number of peer counselors and provided 173 peer counseling sessions


College Assistance Migrant Program

  • Hosted approximately 2,410 migrant students, staff and parents through on-campus educational conferences
  • Students and staff completed 8,700 of community service
  • Freshmen participated in a leadership retreat and mock interviews


Educational Opportunity Center

  • Served over 1,300 adults within our target area of Fresno, Madera and Tulare Counties.
  • Helped by our college ready adults (60%) complete and submit applications for post-secondary admission (701) and financial aid (685).
  • Worked closely with veterans groups and service providers to help our recently separated men and women get enroll into public educational institutions over private for profit schools.


Educational Opportunity Program

  • Produced videos to assist students in understanding General Education requirements
  • Increased student success workshop attendance by 50%
  • Over 800 students attended the academic advising sessions


Educational Talent Search Program

  • 94% of college ready seniors (184/204) applied, and have been accepted into a program of post-secondary education.
  • 97% of college ready seniors (192/204) applied for financial aid or received a scholarship.


Financial Aid

  • Survey results indicating excellent customer service
  • Established a compliance unit to more efficiently handle R2T4 processing, waivers SAP Petitions and Special Programs
  • Held 40 presentations (many Bilingual) internally and in the community in the face of staff challenges


International Student Services and Programs

  • Increased recruitment and enrollment of students from India, Vietnam, Japan and China
  • Worked with campus offices to integrate the American English Institute's intensive English program with the rest of the campus
  • Continued to have successful International Coffee Hour programs


Learning Center

  • Provided Academic Success Workshops to 526 students
  • Increased tutorial services to freshmen students by 13%
  • SupportNet provided 857 personal coaching sessions, 966 telephone contacts ad over 2000 e-mails to students


Rec Sports and Fitness

  • Rec Sports & Fitness served 12,343 individual students for a total of 221, 441 visits
  • Intramurals increased the number of participants by 121 students
  • Group Fitness increased the number of participants by 3,613



  • Processed $1,634,228 in external scholarship checks
  • Awarded $3,683,862 in institutional scholarships (12% increase)
  • Processed 3,763 on-line scholarship applications (11% increase)


Student Affairs and Enrollment Management Development

  • Raised over $950,000 for a variety programs and scholarships for our students.
  • The annual fund raised more than $40,000 for distribution to Division Programs through the Parents Association annual grant request program.
  • Raised nearly $13,000,000 for scholarships, programs and services during the seven year Comprehensive Campaign


Services for Students with Disabilities

  • Services for Students with Disabilities served 296 additional students as compared to last year
  • Improved lab efficiency and productivity over 700%
  • Completed two yearlong projects with staff and students focused on Culture of Service and Commitment to Diversity and Cultural Competency


Student Involvement

  • The Co-Curricular Leadership Certificate Program included 115 participants in its second year
  • Associated Students was the recipient of the 2012 Spirit of Service award
  • Alternative Spring Break project served Fresno area children and improved local parks


Student Support Services

  • Achieved a participant "Persistence Rate" of 94.88%
  • Achieved a participant "Good Academic Standing Rate" of 92.09%.
  • Increased student engagement in activities and services rendered 61%


Testing Services

  • Restructured of the Upper Division Writing Exam and online payment systems resulted in easier access for student payment and registration and a savings of over $27,000 per year.
  • Continued 25% growth in the Academic Test Center with over 30,000 tests administered in the past year


University Courtyard

  • Improved the efficiency of our accounting procedures, improved communication to  prospective students through social media and written communication, reduced the time spent on processing applications, and revised policies to increase customer service at the atrium customer service desk. 
  • Continued to strengthen the academic success of our students by meeting with all students who fell below target GPAs, offering incentives for positive academic achievements, and providing leadership development opportunities and residential life programs to our students.
  • Developed and executed new marketing campaigns, including our "Resident of the Week", "Best Room" and holiday campaigns to better engage our students and their parents.


University Health and Psychological Services

  • Acquired a $291K grant for Suicide Prevention
  • Acquired a $35K grant from Aetna to address obesity
  • Hosted the 2012 Annual Alcohol and Other Drugs Conference


University Migrant Services

  • UMS hosted 350 students for an informational summit to inform AB 540 high school seniors and community college students about their opportunities for higher education. 
  • Hosted professional development training for 120 faculty, staff, and students to inform them about the new California Dream Act application process.


University Outreach Services

  • Successfully conduct webinars for student prospects and counselors on the following topics, applying online via Cal State Apply, Early Assessment Program, and "Next Steps".
  • Hosted online advising sessions with prospective students thus reducing the number of visits to community colleges for pre-admission advising appointments.
  • Collaborated with Academic Affairs, Admissions, and Extended and Global Education to implement the Early Assessment Program


Upward Bound

  • Received an award a total of $3,333,800 ($666,764 annually)
  • Program participants graduated at a rate of 98% (47 out of 48).
  • Forty-six out of the forty-eight (96%) Upward Bound high school graduating seniors went on to enroll in post-secondary education.