Known Issues & Work Arounds
If you have any difficulties with Bulldog Connect please check the list below to see if your issues can be resolved here.
|Course Name||The incorrect course name is showing the instructor roster and on the students class info tab||Ignore the course title until the bug is fixed.||This is a known bug. A fix is targeted for release from CMS Baseline on September 6th.|
|Staff and Student Role||I am a staff member and a student. I have been receiving text messages about my upcoming appointments with students.||You will need to unsubscribe or block your message from EAB on your cell phone.|
|Inactive students||First-time freshman and transfers matriculated in fall 2019 do not show up as an active student. They are unable to log onto Bulldog Connect.||The student will need to make appointments with the front desk support staff.||This is a known bug. A fix is targeted for release from CMS Baseline on September 6th.|
Please refer to the questions below for resolving minor issues.
Why is my (or another advisor) location and/or availability not showing in my campaign?
Double-check the advising reason in the campaign. This reason needs to be listed in each advisor's availability. The advisor(s) will also have to be available for campaigns.
I was logged into My Fresno State and clicked on Bulldog Connect, normally this would bring directly in Bulldog Connect. Instead, a blue screen asking for my user name and password came up. I am now receiving an error message about incorrect credentials even though I know it is correct.
Technology Services has a few recommendations.
- If you are on an iPad, update your Apple device including the browser and all applications. Google Chrome seems to be working the best with the iPad.
- Try another device and see if the issue continues. If it does not work, please let Monica Solis.
- Contact your IT Liaison, you might have to do a hard refresh for your device. Please check with your liaison before you do this.