FEEDBACK CONCERNS AND RESPONSES
Aug. 29 – Dec. 8, 2017
Search for concerns and responses
CONCERN: I worked at Fresno State's Autism Center while I attended the university. It was a valuable resource not only to students seeking careers with the wonderful population, but to the community and families around the Central Valley. It saddens me that it has closed. I hope Fresno State is working to bring up such a fantastic way to connect with and serve the community.
RESPONSE: We also were sad to see the closure of the Autism Center at Fresno State. Both children and student workers benefited from this program. Unfortunately, consistent difficulties recruiting and retaining the appropriate number and type of staff members necessary to properly work with the children led us to discontinue services. Although the Autism Center was designed to provide services for children ages 2-5, we do continue to provide services for individuals with autism spectrum disorder ages 6 and up through our Focused Behavioral Services program. This program has been operating since 2009 and continues to provide an increasing number of training, education, and research opportunities for graduate and undergraduate students at Fresno State.
CONCERN: As a graduate student in the Kremen School of Education, a majority of our classes run from 4PM to 6:50PM then 7PM to 9:50PM. Many of my fellow classmates have classes back to back so we rely on the snack bar down in the atrium. I noticed it closes at 6PM, and many of us want to buy food before another long class. Can you please look into extending the hours for that specific snack bar to 7PM? or 7:30PM? We would greatly appreciate it.
RESPONSE: Thank you for your suggestion. Our campus retail dining operations are self-sustaining operations and the operating hours for our operations are based upon demand and financially being able to at least break-even due to food and labor costs. However, we will evaluate the current operating hours for this location to see if any adjustments can be made.
CONCERN: The cross walk lines at Keats and Maple are very faded. Could we get them repainted? Cars need a better reminder that they should go through that intersection carefully. During 8 am and 5 pm, some people race through the intersection to see if they can squeeze through the pedestrians.
RESPONSE: Thank for you calling this to our attention. We have asked our Parking and Transportation manager to evaluate the condition of the crosswalk paint and repaint, if deemed necessary. Flashing stop signs have been installed in the intersection as an enhanced safety precaution.
CONCERN: I would like to see some changes in the general education program. As a transfer
student who completed his lower division general education at a city college, I was
surprised to know that there was upper division general education requirements. I
thought the requirements were absurd because I entered Fresno State motivated to dive
into my major courses and not have to be bombarded with additional time consuming
I would like to see Fresno State, and the CSUs in general, reduce the number of general education requirements for both lower and upper divisions. I believe a meaningful education comes from choice and not obligation. With fewer general education requirements, students can graduate sooner because they are not bogged down by or failing courses that have little to no relation to their major and career goals. However, most importantly, students are able to focus on their major courses, early on in their college career. Students won't have to battle a full two years (or more) before taking the majority of their major courses.
RESPONSE: General Education's scope of courses and number of course units have been defined by the faculty in the CSU and are codified in the California Code of Regulations (Title 5). The Chancellor's Office has issued executive orders (the most recent is EO 1100 issued this past summer) to make certain that campus policies follow the law and promote student progress to degree. Per Title 5 and EO 1100, the maximum total number of GE units is 49, of which 9 are upper division. All community college transfer students are required to complete 9 units of upper division GE on a CSU campus.
CONCERN: Could you put a link to the building/class location abbreviations on the class search page? I finally found it somewhere else after looking forever, but it needs to be on the class search page itself.
RESPONSE: Thank you for the suggestion. This has been done.
CONCERN: While I understand that parking on this campus is an issue. Why are there so many parking coupon codes being used in particular, in the restricted parking lots. Today alone, as I was trying to find a parking space in P23 the noticed 9 coupon codes. I also notice that students are parking in the restricted with Faculty/Staff yellow permits and coupon codes. Seems like abuse of the system to me....
RESPONSE: RESPONSE: Coupon codes are offered by departments as a convenience for guests to campus. Fees are paid by the division hosting the visitor. Suspected coupon code misuse should be reported to Traffic Operations at 8-2950
CONCERN: I'm having a problem with the schedule of courses not being up in time to plan my classes. It never seems to be available or working right. It needs to be working all the time, or I can't get the classes I need to finish my degree. I wish someone at CSUF cared about what really happens when a student runs into problems with the online schedule all the time. Thank you.
RESPONSE: The schedule of classes is published usually one week prior to the course wish list being made available. This schedule is the work of all academic departments and programs, Scheduling Office and other offices. If one department’s schedule is not final, the schedule of classes cannot be published. It is a concerted effort each semester to release the class schedule in a timely fashion, and the schedule is always published before the wish list is available.
CONCERN: The Community Newsletter is always so dated. It only comes out through email every once in a while, so by the time I get it, most of it is already old. Or boring. It seems more like it's a "rah-rah" thing for students than for the community. If the purpose is to get me to give money to FS, I can tell you that you've failed, because the newsletter doesn't make me feel like FS cares about me at all or what I can do for the university.
RESPONSE: The Community E-Newsletter comes out monthly (the third Thursday of every month) and includes stories that are both time sensitive as well as evergreen. The goal of this publication is to highlight stories from the past month that share community partnerships, regional impact and events. We strive to highlight articles that are of interest to our alumni and friends, and will continue to review the analytics to better understand our audiences’ interests and improve the content. If you have story suggestions, please send them to firstname.lastname@example.org.
CONCERN: Saw the article in the Collegian about a space for Veterans. I've noticed that we have two ROTC program offices, Veterans Service and Veterans Education Program offices. Couldn't any of these consolidate their programs to make a Veterans Resource Center more efficient as well as pool staff support to make it cost effective? Just a thought.
RESPONSE: Over the past year we have brought in consultants and worked with our Director of Veterans Affairs at the Chancellor’s Office to improve the services we provide to our Veteran students. As you saw in The Collegian, we have moved our Veterans Services Office to a temporary space on campus that allows more space for students and is centrally located. While it is a long-term goal for this campus to have a Veterans Resource Center, we are working on improving the services we can provide with the space we currently have. The Veterans Services Office is the “main hub” for students to connect with the campus and receive resources for other services, such as the Veterans Education Program. We have already hired an additional staff member for the office and also named a Director of Veterans Services who will be taking the lead on the recommendations given to us by the consultants. We hope to have a more streamlined process to share with the campus community soon. If you have future concerns or would like to discuss in more detail, please contact the University Registrar/Director of Veterans Services, Laura Yager, at 559-278-2191. Thank you.
CONCERN: I drive the same car to work every single day, and park in the same lot,
every day. I pay a high fee every single month to do so. It is thus preposterous that
- if I happen to forget the tag on one day, or if it falls off my mirror because it
is flimsy, or if I take it down to clean the car and fail to put it back up - I am
fined an unreasonable amount of money. Parking operations has my license plate number.
If, while writing me up, they can take a picture of the license plate number, and
take pics at three angles on my parking spot, AND take a pic of the interior of the
car, then they can sure run the license plate through a database and note that I have
faithfully paid my parking dues for 15 years.
While I recognize the importance of displaying some outward sign of having paid my parking dues, I don't think it's particularly fair to have a zero-tolerance policy, especially for faculty members. If the license plate for the car receiving the ticket is registered, then a minor fine or warning should be given. The ONLY thing I can conclude from the process as it stands is that the parking fines are set up to be revenue-generating, which is clearly unethical.
RESPONSE: Our current parking enforcement technology does not have the capability to verify paid parking by license plate. We are exploring this in the near future. Fresno State continues to offer one of the lowest parking fees for faculty, staff and students in the CSU. Our procedures for contesting parking violations are in accordance with California Vehicle Code, Section 40215.
CONCERN: Our campus could benefit from a clear reporting system for students who have grievances. Several other university campuses utilize an ombudsman in such a role. Over the years of working in student services, I've counseled several students who've had legitimate concerns about the way they have been treated (and in some cases harassed) by faculty and/or staff members. Oftentimes, the students are uncomfortable reporting their grievance to the appropriate supervisor (ex. department chair, dean, MPP, etc.) for fear of retaliation. I'm sure some employees might fear students issuing a complaint for frivolous reasons. However, a properly trained ombudsman who is impartial and objective can properly investigate and suss out the truth of the situation while maintaining confidentiality.
RESPONSE: Students should feel free to contact the Dean of Students or Human Resources. We try to resolve differences in the least disruptive, most respectable manner possible.
CONCERN: It's alarming that new faculty are so nakedly warned against living "South of Shaw" by existing faculty members and staff when offering advice (sometimes unsolicited) about where to live in town. It happened to me and it happened to others at the start of the new school year. This advice not only belies the underlying racism and segregation that have for so long afflicted this city and region, it also continues to criminalize and red-line some of the neighborhoods our students live and work in. It may be that faculty and staff are acting on what they perceive to be good intentions, which suggests that the university could do a better job of educating its faculty and staff on the historical and pernicious ways racist space and narratives get replicated.
RESPONSE: First, thank you for bringing this issue to my attention. Secondly, I am sorry to read that the perceptions of others were placed upon you as a new employee. While we cannot prevent people from having personal opinions, the notion that living anywhere “South of Shaw,” is somehow undesirable, is one that is most unfortunate. The City of Fresno has many wonderful neighborhoods including areas such as the Tower District and the historic Fresno High neighborhood. The University House is also located south of Shaw, and my family and I thoroughly enjoy our neighborhood. In addition, areas in Northwest Fresno both south of Shaw and west of Highway 99, are experiencing exciting housing and retail growth, which are providing additional options for new and existing residents. I welcome your specific thoughts on how the university might incorporate your ideas in our future “On Boarding” efforts to make new employee experiences more welcoming.
CONCERN: The way that you handled the "MLK Peace Garden" event was extremely poor. If you had not mass emailed the entire university, many people (including myself) would not have even known it occurred. You gave the prank more attention. Regardless, the "incident" was a harmless prank. It's wasn't an attack on any "core values of discovery, diversity and distinction". The fact that you felt the need to alert the entire university, police, and several """leaders""" is extremely laughable. You made a mountain out of a molehill. In the future, just take the stuff down and don't make a fuss about it.
RESPONSE: Thank you for sharing your perspective with me. The incident that occurred in the Peace Garden was disrespectful to Dr. King and his legacy. I have no specific evidence to conclude that this disrespectful act was a prank. Dr. Kapoor, the founder of the Peace Garden, and I agreed that this was a teachable moment for our university and an opportunity to re-affirm why the Peace Garden exists and why it should be respected. The African Black Student Coalition, ASI Leadership and the Academic Senate Executive Committee were thankful for and in agreement with the actions we took on this matter. I hope this helps to clarify why this action was taken.
CONCERN: Since your office admitted that a history professor’s contract goes until May of 2018 and you gave him a current assignment of converting his class to an online one. One could say that Fresno State reacted but did not deliver a consequence for behavior such as this from faculty. Fresno State may be seen as weak for not taking action to terminate this professor for his radical and hateful comments about a large percentage of this country including students at Fresno State who could have been taking his class. This behavior has made students with beliefs that differ from his feel that Fresno State is not offering a positive and inclusive learning environment. So unless things are done (such as firing him), some students will feel excluded and not included in a school that seems to talk about either diversity or sports. Please address the issue rather than facilitating this type of behavior for faculty by letting his contract run out and doing nothing.
RESPONSE: Fresno State understands the deep concerns that have been shared as a result of personal comments made by the professor. The University is taking this matter very seriously and handling it in accordance with applicable law, policy and the requirements of the faculty collective bargaining unit agreement.
CONCERN: What is happening with the network slowdown? It's been like this since last Friday. Are we getting DDOS attacked?
RESPONSE: We apologize for the negative experience you had with the wireless network or network speed. We have not had any denial of service attacks on our campus network recently. I encourage you to reach out to our Help Desk (help.fresnostate.edu) the next time you experience poor network or internet performance.
CONCERN: It would be really awesome if Fresno State would offer a Degree in Law.
RESPONSE: California State University campuses are not able to offer law degrees under the state education code.
CONCERN: I was wondering what can be done for Staff who are also students in regards to Tech Lending. I recently tried to borrow a camcorder for my Management 110 class and was told as staff that is not something we are able to borrow. My only other recourse was to change my status from Staff to Student, but then I would lose my staff privileges. Is there no way to be listed as both or allow for exceptions when staff is also a student?
RESPONSE: We apologize for the inconvenience you have experienced. The policy you mentioned is accurate, and as a staff member who is also a student, you are asked to choose one category to be recognized in the system. I encourage you to speak with your professor, who may have ideas about how to best receive the resources you need for your coursework.
CONCERN: The peters building has AC on when it’s freezing outside. I understand this is a common problem, but it’s affecting my learning because I am not comfortable. It’s incredibly hard to concentrate when I am shivering. At the very least please put the heaters on in the mornings.
RESPONSE: Thank you for bringing this to our attention, and we regret this inconvenience. Our Facilities Operations team works hard to keep our buildings warm in winter and cool during the summer and maintain a comfortable learning environment year round for all students. Specific concerns about a building being too warm or cold should be submitted via our online customer service form (found here).
CONCERN: Can you please regulate the amount of junk emails students are sent? We are spammed weekly, and it’s cluttering my inbox for important announcements.
RESPONSE: I appreciate your concern. Providing relevant and important information to our students, faculty, and staff is a priority for Fresno State, and this includes preventing unwanted external solicitation and phishing attempts. Our Fresno State technology systems automatically block a large number of junk email, spam, and phishing attempts from reaching our campus community from sources outside the university. Our University Advancement team has been looking at the various emails sent from internal Fresno State departments to define policy and best practices to help streamline effective communication to students, faculty, and staff. We hope this collaborative effort will help us all be better communicators.
CONCERN: Vice President Adishian-Astone told The Collegian that financial incentive was not the chief motivator in Fresno State's decision to sell beer at football games. Since the university lost approximately $200,000 each season on beer sales since 2006, money had to be the key factor. Where is the money from the sales going, and why is the university trying to hide it?
RESPONSE: CSU Executive Order 1109, a California State University system-wide policy published in June, 2017 permits the sale of alcohol at university intercollegiate athletic events. An update to the university Alcohol Policy (G-04) was made as a result of EO 1109. In implementing this policy, our commitment has remained on safety and maintaining a family-friendly atmosphere at athletic events. Concession operations are handled by a third-party provider (Pardini’s) and they remit commission revenue to the Athletic Department in accordance with their agreement. The income earned from concession commissions is included as a line item in the annual budget, which is available online here. We assure you the University is not hiding the income.
CONCERN: The last alumni magazine was sports, sports, and more sports. It makes it seem like all FSU cares about is sports. And it’s probably true.
RESPONSE: Thank you for your feedback. We understand that not everyone in our audience will be interested in a particular story or topic, so we try to address various interests from issue to issue. We also try to give readers the types of stories that they tell us they like best when we send out our reader surveys after each issue. In the 15-year history of Fresno State Magazine, this was only the second time a cover featured athletics. Our goal with this cover story was to go beyond sports to show the way three alumni who have risen to the highest level of pro sports are inspiring others in the region to dream big and aim high in whatever their chosen field of study may be. We also highlighted several former student-athletes who went pro in something other than sports. I have stated that one of Fresno State’s goals is for academics and athletics to rise together, and I hope that was conveyed in this issue with the story of the University’s No. 17 national ranking by Washington Monthly alongside the other content throughout the magazine.
CONCERN: Posting this comment here because they always seem to disappear from Fresno State's social media sites. You need to respect the First Amendment rights of those participating on your social media, not just state over and over: "We do value free speech." If you really value free speech, stop disrespecting people who share their opinions by not even listening to what they say, but just copying and pasting the same reply over and over. You say you value free speech, but you do not.
RESPONSE: Thank you for sharing your concern. Because we do value free speech, we never delete or remove any comments from Fresno State's social media. (If you have a specific example of this, please let us know, or if it was an account connected to Fresno State but not the actual institutional page, please let us know which page. Also, please note that Facebook recently switched to showing "Top Comments" by default, so perhaps your comment is still there, but you can't see it without switching to "All Comments.")
Again, since we value free speech, we never tell people what to believe on social media; we let our community have the conversation instead. Therefore, we don't jump into a thread unless we need to correct misinformation. We apologize if this has come off as not listening to people in the past. We do share comments received on social media, but we respect your free speech by not telling you what to think, rather limiting ourselves to correcting misinformation.
CONCERN: Scheduling events on campus is a nightmare. Who is in charge of it? Scheduling is supposed to be, but I'm getting nowhere with them.
RESPONSE: While most campus events are scheduled the Scheduling Office (278-2491) other offices may be involved depending on the space requested. For example, the Student Involvement Office manages all student events, the Library manages all library rooms/spaces, the Kinesiology Department manages South Gym and the Music department manages Music Building rooms. Some spaces are scheduled by one entity but managed by many (such as NG 118). Please provide me with specific information about the space you wished to schedule and the event so we can work to improve our service.
CONCERN: It is difficult to imagine a more frustratingly designed parking lot than
just east of the Kremen building. At 5 pm, three separate streams of traffic are funneled
toward a single exit. Outgoing traffic slows to a crawl as drivers from each "stream"
struggle to determine whose turn it is. The situation is both dangerous and induces
road rage -- can we expect drivers to be good natured enough to wait their turn and
not turn into one another?
The parking lot exits onto Keats, which is backed up with dozens of cars trying to turn onto an equally backed up Maple. Often, only one car can exit the parking lot per minute. This is a travesty. Not to mention there are still cars attempting to enter the parking lot (presumably for 5:30 classes) who have literally nowhere they can go in the parking lot, as it's full of motionless cars who can't leave. And, of course, there are many pedestrians in the parking lot and crosswalk.
It all adds up to a giant mess. My suggestion is for President Castro to park his car in this lot and try leaving at 5 to 5:15 for one week. If he can stand it, bravo. If not, please look for solutions. It shouldn't take 30 minutes to leave campus.
RESPONSE: Thanks for your feedback, and we are sorry that you are experiencing this inconvenience. The reality is that heavy traffic at 5 p.m. is a challenge across campus and is not specific to any particular parking area. Our campus, parking lots and roadways serve more than 3,000 employees and nearly 25,000 students, and there are certain times of day when we do experience congestion. We provide traffic control personnel at 5 p.m. to help manage the flow. However, staffing all impacted intersections is not feasible. “Road rage” incidents should be reported to the Fresno State Police Department at 8-8400.
CONCERN: Prohibiting smoking on campus is a step in the right direction for improving
air quality, but nothing has been done about the leaf blowers.
Leaf blowers blow into the air many particulates, including dirt, dust, pesticides, fertilizers, mold, and more, causing a wide variety of adverse health effects. The noise factor is nothing compared to the air quality impairment and health risk.
Finding a more environmentally safe way to keep our grounds clean would show that the campus is proactive in seeking the safety and health of students, staff, and faculty, as well as visitors to the university.
Please put a stop to the use of leaf blowers on campus.
RESPONSE: Thank you for this suggestion. Our grounds team manages more than 1,400 acres of property, and the leaf blowers are a necessary tool for our landscape maintenance. That said, our grounds team does try to use this equipment during non-peak hours.
CONCERN: Why is one of your professors still teaching there after his actions against free speech and the way he acted to your students?
RESPONSE: The University is handling this issue within the parameters of its personnel policies.
CONCERN: Parking in some Staff/Yellow lots should be changed from 6 PM to 5 PM. Night classes typically begin at 6 pm - those who have a class beginning at that time wouldn't be able to get to their classes on time.
RESPONSE: In Fall 2016, we changed the time that students can park in yellow (faculty/staff) lots from 7 p.m. to 6 p.m. This change came after analysis of the parking stall availability in all staff lots between 5 p.m. and 7 p.m. Please know there was significant consultation with students, faculty and staff as well as meetings with applicable bargaining units. At this time, changing back to 5 p.m. is not feasible.
CONCERN: There are fleas all over campus. I hear from students and staff who are being bitten in various areas. Is there anything we can do about the cat problem? If we can't re-home them can we at least put flea killer on them?
RESPONSE: In September, we had an issue with fleas around a few buildings that were attributed to an opossum. Appropriate spraying of these areas occurred, and we have not had any reported incidents since that time. The cat problem has historically been a challenge, and we continue to discourage feeding these feral cats.
CONCERN: I have worked on this campus for over 20 years and I see some troubling trends. Staff are not valued as evidenced by our lack of raises. As someone who has been on campus for quite a while, I have a hard time getting answers to questions from other offices. I often get incorrect answers and mistakes are frequent. This is due to the fact that there are so many new employees who do not know the campus or the job. It has made it difficult to do my job. I had planned to take a day off and couldn't because I had been trying to get an answer to a question from another office who did not respond to me after several e-mails. After having my Dean intervene, I received the answer, but too late for me to keep my plans. I will have to postpone my day off to come in and do the work that I could have gotten done earlier. This is frustrating since I am a dedicated hard working employee, and I can't even make ends meet. The bottom line is staff need raises.
RESPONSE: Thank you for sharing your concern. Staff compensation has been a priority for my cabinet and me. We have made progress to increase staff salaries. From 2014 to the start of fiscal year 2017, we have invested an additional $12 million in staff and faculty salary increases. Almost every new dollar that we have received from the state in the past four years has been used for faculty and staff compensation (salary and benefits).
We are also making a significant investment to onboard and train new and current employees. However, if you are having a specific challenge with any colleagues or offices, please advise your immediate supervisor/manager. I am sorry that your plans were impacted by the lack of response from another colleague. If you have specific suggestions on training, please contact Organizational Excellence at 8-5330 we would love to know topics that would be helpful to share with our supervisors and new staff.
CONCERN: I am gravely concerned about President Trump's Proclamation dated September 24, 2017 severely restricting or banning travel to and from 8 countries. In particular, this ban creates an immense burden on members of our Fresno State community who are from these countries and are largely cut off from their family as well as prevented from being able to attend National Conferences by this executive order. In particular, our newest faculty, who are still working with temporary visas, are working tirelessly to educate the students of Fresno State in the classroom and through research opportunities, while dealing with immense uncertainty in their ability to legally remain in this country given the new, more stringent restrictions for permanent visas and no guarantee of temporary visa renewal. Furthermore, these talented academics have the ability to seek professorships in other countries where they would be treated more equitably. In either event, my department, Fresno State, and the entire education system would be negatively affected by the loss of these dedicated educators. In these uncertain times, I think it is necessary for the administration to reiterate its support for our faculty and students affected by this Executive Order and delineate how it intends to take action at the National level to protect our international faculty.
RESPONSE: Thank you for taking time to share your thoughtful and passionate concern. I agree with much of what you expressed in terms of our talented faculty who are experiencing serious concerns with recent proclamations and executive orders. As you may know, late last month, a federal appeals court ruled the latest version of President Trump’s travel ban policy should be partially blocked because the president appears to have exceeded his authority in issuing the directive. However, this decision will have no immediate effect because of a temporary ruling by the U.S. Supreme Court back in December, which allows the Trump administration to fully implement the ban while it appeals a couple of earlier court injunctions against the policy.
This is a very complex policy issue that is currently embroiled in several legal challenges. The potential impacts to our faculty and students is concerning to me as well. I am only aware of one instance so far in which a faculty member was in need of congressional intervention as they traveled to and from one of the listed countries. The university’s Office of Governmental Relations worked with one of our local congressional representatives on that case and, to date, we are not aware of any issues that have come up. Throughout the course of the year, I am in regular contact with our congressional officials discussing a variety of issues important to Fresno State. If any situations arise in the coming months that could have potential negative impacts on our faculty staff or students, my office will consult immediately with the appropriate legislative representatives to provide needed assistance. In the meantime, please know I share your concerns regarding not just this policy, but other national policies that could have serious implications to our students and staff. Thank you again for sharing your concerns. I hope you will let me know if other developments warrant my attention.
CONCERN: Execute policies in an effective manner. The non-smoking policy has no enforcement and no sanctions so smokers blatantly disregard it. The policy relies on the "community" to remind offenders about the policy. When we do this we are at best ignored and at worse attacked and insulted. These "community" members are selfish addicts who will only respond to academic sanctions or fines (their response). Faculty and students are exposed to smoke frequently, and it makes some of us physically sick yet we are expected to help students in close environments. If really want to breathe we need a better approach. Consider strongly enforcing smoke even if we allow non-smoking products for those who will not quit. As it exists, this policy is a joke (the smokers’ words and mine).
RESPONSE: Thank you for the feedback. We are enforcing the new systemwide smoking policy in the manner instructed by the Executive Order and consistent with other CSU campuses. Our primary focus is on education. Smoking and tobacco cessation programs are available for students, faculty, and staff. Your concern and support in ensuring a healthier environment is greatly appreciated. A web page has been established for individuals to report non-compliance. We have a very active campuswide Task Force that is continuing to identify opportunities for communication, and they are focused on “heat mapping” buildings and areas where individuals continue to smoke. We are monitoring accordingly. Click here for more information.
CONCERN: Most comments on your Facebook page never get a reply from Fresno State. If there is a reply, it is often 24 hours later (or more) and just the same reply being posted on every other comment. This does not inspire confidence in Fresno State at all.
RESPONSE: Thank you for your message. Fresno State is committed to being very responsive to messages and comments it receives on social media. In fact, we respond first thing in the morning, throughout the day, and during the evening. Our social media is always being monitored. As a rule, we allow people to express their opinions, even if we disagree, and only jump in to correct misinformation. This means sometimes all we can do is thank people for their comments and/or share the correct facts. Please be assured that customer service is a top priority for us, and we are always open to hearing suggestions on how to improve that.
CONCERN: There's a lost opportunity in not allowing members of the campus community separate between recycling, composting, and landfill waste. I understand that the campus has all its waste sorted of-site, however this does nothing to help students and others learn from having to make decisions about where the trash they help produce goes. There's a didactic function that goes along with deciding whether this goes in this bin or that one. In allowing members of the campus community to make these decisions Fresno State could foster more responsible behavior off campus. If you go to movie theaters, restaurants, and sports venues around Fresno you'll realize that people throw away recyclables with abandon. Could it be that they assume that this venue or location is also doing off-site sorting? Perhaps our mission could extend to forming ethical and responsible students beyond the borders of campus. We can do this, in part, by making recycling a more conscientious process on campus.
RESPONSE: Thank you for your feedback and for your commitment to sustainability and helping to prepare our students to be responsible members of the community. Our campus waste reduction, diversion and education efforts are significant and include:
- Partnership with Industrial Waste and Salvage which sorts campus waste at its Fresno Materials Recovery Facility.
- Partnership with the California Conservation Corp. to provide beverage container recycling inside buildings and at large campus events and gatherings such as all athletic events.
- Decreasing the amount of paper used by increasing the availability of web-based services.
- Composting farm waste and exploring expansions into food service waste composting.
- Mulching and reuse of green waste.
- Participation in the State Agency Buy Recycled Campaign.
- Building in recycling requirements for construction and remodeling projects.
CONCERN: I was walking by the V-Line bus stop in front of Joyal and noticed that there were students trying to get some shade behind the bushes while they were waiting. Then I started thinking about when it rains, there isn't anything there for them to stand under. Hoping the V-Line gets enough use that a shelter could be installed for the shade and rain protection.
Also, that sidewalk is too narrow. Bikes and pedestrians don't fit together. Wish we had bike paths on campus.
RESPONSE: Thank you for your concern. Ridership on the V-line bus continues to grow, and we are mindful of this need. In fact, we are working to add shelters to some of our Bulldog Express stops.
CONCERN: You should be aware that on the Fresno State Facebook page, comments that offer a viewpoint contrary to the university's are frequently disappearing/hidden/removed. Given the recent controversy over the 1st Amendment, it is surprising that Fresno State would act this way. I hope you look into this and see that it stops. Thank you.
RESPONSE: As a publicly funded organization, Fresno State takes its commitment to upholding the First Amendment very seriously. We never delete or hide any comments on the institutional page, even ones that are off topic. In fact, there is not even a profanity filter for this reason. We do delete links to companies, since "commercialization" is allowed to be removed. We also coordinate with the many social media accounts connected to Fresno State and keep them informed that nothing is allowed to be removed. If you have a specific example of this happening on a page connected to Fresno State, please let us know, and we'll work with the administrators to make sure it doesn't happen again. Thank you.
CONCERN: Can you please figure out an option for making a left turn out of Lot O? You can't see the cars driving south on Maple Avenue because of all the parked cars in the outer student lots. You have to creep out past the view of the cars, cross your fingers, and hope you don't get side-swiped! Perhaps a mirror at the stop sign that allows drivers to see if cars are coming south on Maple Ave. Right now, it's an accident just waiting to happen!
RESPONSE: Thank you for reporting this. We have asked Traffic Operations to evaluate this issue and to recommend any improvements.
CONCERN: Blackboard. There has been a known problem for months already, and mobile
devices that connected to the latest version of blackboard CANNOT access the app.
The other issue of blackboard is trying to connect through mobile browser. The entire side panel of blackboard disappears once you go into a class. You cannot access documents if the left panel disappears. These are critical issues that NEEDS to be addressed. This is a well-known problem. Please contact even the help desk, and they will say Fresno State doesn't pay for mobile support for blackboard, so if it works then good, but if not tough luck. This is ridiculous. Why have A DiscoverE class if you are not going to support the mobile version of Blackboard.
RESPONSE: Please visit our Center for Faculty Excellence and our Academic Technology Resource Center (https://www.fresnostate.edu/academics/cfe/gethelp/bb-resource-center.html) to receive support and training on all of our Fresno State Blackboard resources, including mobile resources and the mobile app. There have been some changes to the Blackboard Mobile app over the past few years, and our support teams can help you learn about these new changes and how to best use the new app for your coursework. The example you mention with the side panel is a recent change to the mobile app experience to provide more screen space for instructors and students. The panel can be accessed with a finger swipe (mobile app) or a mouse or touchpad (desktop or laptop internet browser).
CONCERN: This semester the gridlock on the South side of campus has been terrible
at 5 pm.
Any chance that Backer could be opened up at Shaw as an exit point? Between Woodrow and Maple there isn't any traffic because everyone is trying to get out on Woodrow to East Shaw or Maple to West Shaw. It has taken me 20 minutes to get off campus after work. My concern is that if we had an emergency is this what we will have to go through to exit campus on the South side.
RESPONSE: Thank you for your feedback, and we are sorry that you are experiencing this inconvenience. The reality is that we have heavy traffic (egress) at 5 p.m., and it is a challenge across campus and is not specific to any particular area. Our parking lots and roadways serve more than 3,000 employees and nearly 25,000 students and there are certain peak times when we experience congestion. We deploy traffic control personnel at 5 p.m. to help manage traffic flow on campus roads. The Fresno State Police Department maintains the capability to control traffic signals if we were faced with an emergency situations. Backer Avenue was closed many years ago due to traffic concerns expressed by the City of Fresno.
CONCERN: FS videos on YouTube have graphics that are hard to read on my iPhone. Please fix this. Thank you.
RESPONSE: The Fresno State YouTube channel includes videos produced by several entities at the University. Graphic sizes are left to the discretion of the video producers, however, all videos are fully captioned with a universal size determined by YouTube.
CONCERN: When is the University Budget Committee ever going to get around to making decisions that actually benefit faculty in their jobs and that support student success?
RESPONSE: The charge of the University Budget Committee is to “be the deliberative body of the faculty on budget and resource use as they affect the University and including but not limited to instructional budget, allocation of faculty positions, allocation of space, institutional support budget, the athletic budget, facilities planning and self-support programs. The Committee shall be responsible for recommending on all university budget decisions affecting instruction.” The committee met six (6) times during the Fall 2017 semester and its minutes are available on the Academic Senate website. If you have particular concerns, I encourage you to contact Dr. Robert Maldonado, who chairs the committee, or any of its members whose names are also on the senate website.
CONCERN: Last spring, I suggested that the concrete curb holding back the bark in the roundabout at Barstow and Chestnut be repaired as some large chunks of concrete and completely gone. You indicated that the city would be notified but nothing has been done. Is there a time frame where they will repair the broken chunks that are missing or perhaps redo the entire circle?
RESPONSE: We will request another update from the City of Fresno and, if not feasible, we will have the campus handle the repair.
CONCERN: Does University Advancement put out the weekly e-newsletter? It certainly looks like it, because they give themselves priority on initiatives and announcements.
RESPONSE: Yes, University Advancement distributes, Campus News, the weekly campus e-newsletter and makes an effort to highlight all areas of campus. Any campus entity is able to submit announcements for the e-newsletter, and we welcome your content. Please e-mail April Schulthies at email@example.com. All information must be submitted by Friday at noon for the following week’s e-newsletter.
CONCERN: I was wondering why is the gate near the Homan Hall closed? It is the gate on frontage road I believe. I think it would be much safer for students if they kept it open. I live at the dorms and sometimes I want to drive to the library or to the recreation center but I feel unsafe going through cedar. Keeping the gate open would help and be safer for residents. I think many of us are concern with our safety and we hear many crimes that happen on the street cedar. I try avoiding that street but I can't because in order to get to P27 you have to go through cedar. A helpful solution would be to keep that gate open.
RESPONSE: Thank you for your feedback. The parking lot gate at Homan Hall is closed for security reasons. Closing the gate intentionally forces vehicles and pedestrians to enter and exit from a single entrance, which greatly enhances security. The gate can be opened during emergency situations and special events.
CONCERN: Your day of giving fund-raiser is completely tasteless. 24 hours of begging for money by saying that we have to feed the dog. Way to bring higher education to a new all-time low.
RESPONSE: Thank you for sharing your feedback. While this was Fresno State’s first-ever Day of Giving fundraiser, this campaign model dates back to the CASE Foundation’s America’s Giving Challenge in 2007. Giving days have since been used by several universities and higher education institutions across the country. The focus of the campaign was on donors, not dollars, and it aimed to bring together the greater Bulldog community around pride for Fresno State.
CONCERN: The agriculture units have student-housing spaces that could use updating. The students who live at these units spend hours and hours putting in work and effort to make sure our departments and farms are representing Fresno State well. Our animals’ health and well-being is our top priority, and we take very good care of them. Some of the living spaces for the units are simply one bedroom, no kitchen, and no laundry area. Students pay rent to work and live at the units. I would like to see a plan to update these living spaces and make them easier to live in. Not having access to a kitchen or laundry is difficult as a student going to school full time and working part time. I do not know that the living areas were updated or looked into over the years, but I hope they can be in the near future. Thank you.
RESPONSE: Thank you. We are working with the Jordan College of Agricultural Sciences and Technology to explore improvements to these student living quarters. These living areas are provided as a benefit to students who work on the farm laboratory.
CONCERN: Professors need to improve their skills in better helping out students. There are those who are rude towards their students and nothing is done. I have had a bad experience with one professor who insulted me during class. Nothing was done against his behavior. Another professor is negative and feel his method is not helping out good enough. There are students who are high achievers and instructors feel intimidated this should honestly stop. The student has to be the bigger person. Instead of the professors helping students grow, why bring them down from their accomplishments?
RESPONSE: We take seriously our responsibility to provide students with an effective learning environment and are committed to the success of all of our students in the classroom. We encourage faculty to take advantage of professional development opportunities, and our Center for Faculty Excellence offers a number of faculty learning communities and programs that assist faculty in further developing their skills. Students should feel safe about speaking with the department chair when they have concerns. If the chair is the faculty member in question, then please contact the dean’s office.
CONCERN: Over the last several years, it has been very encouraging to see how the faculty and administration cares for its students no matter what road has brought them to campus. Every person who comes to our campus has been treated with open arms and an uplifting spirit recognizing that we are all equal. We look to support everyone equally, and I think that is one of Fresno State's core strengths. We have seen steps taken to improve gender neutrality in restrooms on campus. This leads me to feel that all sexes will be treated equally. Faculty and staff were recently encouraged the 2017 Central California Women's Conference. It was a very encouraging and uplifting conference. It is my understanding that some departments funded the day for its faculty and staff to attend. How are the men on campus going to be supported in a similar fashion? What funds are being set aside to do the same for men on Fresno State's campus who would like to attend similar conferences? What about those who identify as non-cis normative?
RESPONSE: The Central California Women's Conference is open to anyone to attend, not just women. Campus departments may support attendance of faculty and staff at this conference or others with funding for registration fees through their departmental budget. If there are other off-campus professional development opportunities that you have an interest in attending, we recommend working with your immediate supervisor/MPP. In addition, the campus offers a wide array of trainings and programs for faculty and staff through Organizational Excellence and the Center for Faculty Excellence.
CONCERN: The Academic Testing Center (ATC) that hosts make-up tests for students changed
its name over the summer, it seems. In doing so, the ATC website was shut down. There
was no link or redirect to the newly named Bulldog Testing Center from the old ATC
site to enable faculty to find out fall hours or other information. Also, at the start
of the semester, the Fresno State google search did not pull up any links for ATC.
Beyond the name change, there were also unannounced protocol changes made to testing center over the summer requiring faculty to turn in assessments further in advance than in the past. While having deadlines is entirely understandable, it marks a significant change in procedure for the testing center.
It is very confusing why the university did not think to inform faculty of these changes. Also, important university web pages that faculty rely on to do their job that change need to link to the new page, or provide information on the changes underway.
It would be very helpful to have someone in charge of faculty communications involved in overseeing such changes in the future. Thank you.
RESPONSE: In February 2017, Testing Services underwent a major transformation and was split into two different centers. The Academic Testing Center (ATC) became the Bulldog Testing Center (BTC) and is now housed under Academic Affairs. The BTC continues to provide services for on-campus students to take full class and make-up examinations, academic assessments, the Constitution Exam, and the Calculus Readiness Test (CRT). The Office of Testing Services became Professional Examination Services and continues to be housed under Student Affairs. During this transition, new websites were created, which necessitated shutting down the existing website for a brief period while the new websites went live. A Faculty Advisory Board was created with representatives from each of the Colleges to ensure effective communication. In Fall 2017, updated information regarding the BTC was disseminated through the usual faculty channels. You may contact Bernadette Muscat with any questions or comments.
CONCERN: The Joyal building houses over a hundred employees and there are many offices that do not have water to help keep us hydrated throughout the day. We have numerous student service programs in our office as well and again, when students come in, there are some offices that are not equipped to offer them water to keep them hydrated. In working with remodeling different buildings and offices, has it been considered to install water filling stations in the building?
Another repair that is desperately needed is repair to our elevator. The elevator walls are covered with a red padding that gives a scary, asylum feel. It can cause people to feel extremely anxious.
RESPONSE: We will explore installing a water-filling station. The campus has a long list of deferred maintenance priorities, which includes upgrading of elevators depending upon age and condition of equipment. We will look into updating the aesthetics of the elevator. The interior corridors have been recently painted, and new graphics have made a significant improvement.
CONCERN: As a non-Hispanic minority staff member, I hope you will explain some of
your recent statements regarding diversity on this campus. You have recently written
that Fresno State is "one of the most diverse universities in the nation" and that
Fresno State is "more diverse...than at any time in its 107-year history". I don't
believe that either statement is true.
Fresno State does not appear on any list of 'most diverse universities' in the country. Fresno State's own statistics show that this campus is actually less diverse than it was five years ago. The percentages of African American, Asian, Pacific Islander and White students in the student body have all decreased over that time period and the percentage of American Indian and multi-race students have remained unchanged. Repeatedly stating that this campus is 'very diverse' or 'more diverse' does not make it true.
If you are using the term 'diversity' to mean 'less white', which seems to be the new definition of 'diversity', I suppose your statements are accurate. If you are truly interested in seeing a wide representation of all ethnicities and racial groups, please explain how your claims of increased diversity are supported by the university's enrollment figures. I am interested in what you plan to do to ensure that currently 'underrepresented' groups are recruited and welcomed by this university to achieve the goal of developing a truly diverse student body.
RESPONSE: Thank you for sharing your perspective with me. Diversity is one of the campus’ three institutional values, along with Distinction and Discovery. When I speak of diversity, I focus on the richness and broadness of it as we engage in our mission to boldly educate and empower students for success. Fresno State serves students from a wide range of income levels, ethnic and racial groups, and from communities throughout the Central Valley and beyond. It is a pride point for the university that we are both a Hispanic-Serving and an Asian American Native American Pacific Islander-Serving Institution because few universities in the nation have this dual federal-designation. Increases in the Hispanic student population at Fresno State have occurred because of demographic changes in the Central Valley and throughout California. Also, the number of new African American students increased significantly this year, which is a very positive development. Our campus’s diversity is represented by the talents, backgrounds and perspectives of our students, faculty and staff. This is a significant asset as we prepare the next generation of leaders for our nation and world.
CONCERN: I very much appreciate the fact that Fresno State offers electric car charging stations. There are a large number of us on campus that drive electric cars. However, there are far too few of them to accommodate the number of cars on campus - both faculty/staff and student. At any given point during the day, the stations are all in use (except the Nissan chargers, which don't get used much). I would really like to request that the University look into getting more charging stations - it's the way of the future. You could double the number you have now and they would still all be in use. It would also be really nice to have some kind of cover over them, ideally maybe solar panels, if that's a possibility? The other issue is that a lot of non-campus people use these stations, and take them away from campus users. Is there a way to limit some chargers just for people on campus? There's one man who lives close to campus who owns two electric cars, and is constantly using the stations, often with both cars at the same time. He has no campus connection at all. It would be really nice to have more options for the large number of electric cars owned by campus users. Maybe more stations in another part of campus?
RESPONSE: We are aware of the heavy demand on the existing vehicle charging stations, but currently there are no plans to add an additional location. The charging stations were made possible with funding from a grant from the California Energy Commission. We are pleased to see the demand and usage.
We recognize that use of the charging stations may be used by the public as well, and we are exploring solutions to this challenge.
CONCERN: Science Building is again too cold to work in - like every fall. My office has been below 65 degrees for 2 weeks, and is often 60-62 degrees. I cannot bring myself to use space heaters because I find it offensive to spend energy to cool a building way down just to heat it back up again. Please find more sustainable solutions than space heaters. And no, I don't want a space heater until then.
RESPONSE: Thank you for bringing this to our attention and we regret this inconvenience. Many of our buildings have aged HVAC equipment, which impacts our ability to properly control room temperatures. Specific concerns about a building being too warm or cold should be submitted viaour online customer service form (found here).
CONCERN: Our labs in engineering need significant improvement, but I’d like to see a student Center or mini mart go into Campus Point. The mini mart could contain basic food and hygiene products and the student center would also include scantrons school supplies. I live just off campus but don’t own a car so having a market at campus point would make getting most of my basic groceries each week significantly easier. Finally, have you considered bring Panera Bread to Campus Point? Another great food option would be Noodles and Company. Both are great and would provide cheap eats to students and families in the area. Keep up the great work!
RESPONSE: Thank you for your suggestion. There are actually plans for Auxiliary Services to open a Bulldog Business Center/C-Store at Campus Pointe to be operated by our Kennel Bookstore…Stay tuned for more updates on timing of opening!
CONCERN: Can we make sure that the dining options at Fresno State (especially subway) do not use the same knife to cut sandwiches? I have a really bad food allergy to seafood and had a really bad reaction while eating one of the sandwiches. Cross contamination can kill someone!
RESPONSE: Thank you and we will most certainly remind all of our dining employees to use proper food handling and safety practices. All of our dining supervisors are ServSafe trained.
CONCERN: As I was walking from the parking lot to the building today, a student was driving at least 30 miles per hour and came within a foot of hitting me. This is a daily occurrence for not only staff and faculty but students as well. Would you please install speed bumps on the east side of the Peters Business Building (as speed bumps used to be there)? A better option would be to add a grass area in the roadway from Matoian to San Ramon streets.
RESPONSE: Thank you for your suggestion and commitment to safety. We have reported this concern to the appropriate police personnel. Speed bumps create other issues such as air quality, but we will evaluate other possible solutions that would slow down the vehicle speed.
CONCERN: Again today, November 2, I see a young lady park and get out of her car in P23. I asked her if she was a student, she said yes. So I asked her how she got a coupon code for restricted parking. She informed me that her instructor gives them to his students. Isn't this an abuse of the coupon code usage? So now this student doesn't even pay to park, the department does! We as faculty and staff are made to pay for our parking. This has become so frustrating when as faculty and staff we are now hunting for parking spaces only to see students continue to gain access to the restricted parking lots. Why is this allowed?
RESPONSE: Coupon codes are intended for campus visitors. Without specific details, it is difficult for us to solve this problem as codes are given to every department on campus to use for guests and visitors to use when they come to campus for meetings, events, etc.
CONCERN: Free transportation from Visalia to Fresno via the Vline transit system is a wonderful service provided for Fresno State students. However, a huge safety issue has emerged over the last year or two. Due to the large number of Fresno State students riding the bus there are often times that students are forced to stand due to lack of seat availability and the transit system's lack of concern for the safety of those that have to stand from Visalia to Fresno or Fresno back to Visalia. Is it possible to put some pressure on the Vline system to provide additional buses so that we are not putting the lives of students at risk or to run the buses more frequently?
RESPONSE: Thank you for reporting this. The V-Line shuttle is operated by Visalia Transit and Fresno State through its alternative transportation program (ATP) which covers the cost for students, faculty and staff. We will share your concern with our partners at the City of Visalia. Specific customer concerns can be submitted online at http://www.visaliatransit.com.
CONCERN: There are courses on campus that have enrollment totals above the listed capacity for the rooms in which they are taught. Is this a violation of the fire code?
RESPONSE: Thank you. Yes, University Risk Management, in coordination with Facilities Management and Academic Affairs, is exploring how to ensure that classes are not being overenrolled beyond the approved room capacity per fire code requirements.
CONCERN: With night time temperatures approaching 40 degrees - can we please have hot water in the McLane Hall restrooms to wash our hands? For years, the hot water is available around November 1st and it's now November 15th. We are cold!
RESPONSE: The provision of hot water is tied to when we turn on the heat for our buildings. Many restrooms on campus do not have hot water during non-heating months. We apologize that we cannot provide in every restroom. If there are specific maintenance items that need to be addressed, please submit the Facilities online customer service form found here. We are also exploring launching an online app to report maintenance concerns.
CONCERN: Currently students in the MS in Counseling, Student Affairs and College Counseling option are having issues getting hired at Fresno State. Many of us are interns in college-level advising centers (or the University Advising Center), but are unable to get hired in advising roles due to HR policies. Our advisors/supervisors are also getting frustrated because they are unable to hire the people they have spent months training to essentially handle the same work as a Student Service Professional II (SSP2). However, the requirements for SSP2 are two years of experience (or one year and a Master’s Degree), and HR isn't counting our internship experience. We are often already in the exact roles that we are applying for, we are just trying to be classified as full-time and get paid for our contributions. These internship hours are required by our graduate program, but I have gotten the sense that advising centers are now feeling hesitant to take interns because they aren't even able to keep them once they are finally trained to handle the job. And why should they train someone for six months, just to lose them and have to train a new intern or SSP2? There have also been many job searches called off as "failed searches" because the interns cannot get through even for an interview, so centers would rather just keep these interns on in their current roles instead of hiring someone new. Additionally, the people getting through HR often have no experience in higher education, and instead come from K-12 or industry. Please let us know if there is any recourse we have with HR that will allow advising centers to either view all applicants or request that interns be allowed to count their experience towards the requirements of the job.
RESPONSE: Thank you for raising this concern. CSU’s classification standards for the Student Services Professional (SSP) classification provides four levels in the series (SSP I A/B, SSP II, SSP III, and SSP IV) based upon classification factors and minimum qualifications. The Human Resources Department is reviewing our recruitment and selection processes to leverage the valuable experience that is gained through internships while ensuring alignment within the classification standards. Thank you for the important service you provide to our campus in your role.
CONCERN: We have come up against the classroom renovation program trying to take funds that were earned by each department to supplement what little we get for our general fund each year. These funds are used for student conference attendance, planning fundraisers, deposit accounts for students’ fees to pay for their trips, to continue to support self-sustaining programs and many more things that we just do not receive the funding for otherwise. We have not had a department budget increase in over 7 years even though our department has grown substantially over this time. Taking these funds because someone in an office that never has anything to with the activities and opportunities afforded our students by this money is presumptuous and not helping our students in the long run. Having to justify this over and over again (we've literally done this 4 times in the last 6 months, the first time taking over 2 weeks to gather all the data) is an inefficient use of our time. Our classrooms desperately need renovations, but there are more appropriate avenues to fund this, say not throwing extravagant catered meal meetings so often. Or taking the time to research outside grant funding if we are going to be transparent about it. Our departments get very little money as it is, please do not take what little we manage to scrape up for ourselves.
RESPONSE: Thank you for sharing your concern. Please know that the investment in modernizing our aged classrooms will not reduce or take away budget allocations that support our academic departments. The fund source for both phases of these critical facility improvement projects is from campus and Academic Affairs reserves (not from student fees or self-support programs).
CONCERN: The restrooms at the Lab School are in very poor shape and have been that way since I have been here, 18 years. In the past 18 years, couldn't there been money allocated to upgrade this restrooms. One of these days maybe you could stop by and check them out.
RESPONSE: The Lab School is actually a temporary building that calls to be demolished as part of our campus master plan. It would not be prudent to invest significant fiscal resources to renovate these restrooms; however, if there are specific maintenance items that need to be addressed, we will, of course, address as necessary. We will review with our Facilities Operations staff.
CONCERN: The carpool program is a great idea, however, the majority of the time both carpoolers do not work in the same building and cannot exit the vehicle together. Therefore, the incentive for us to carpool together does not work because we end up parking in the regular parking lot due to lack of carpool lots or we do not use the carpool program at all.
RESPONSE: Thank you for your feedback and for supporting our carpool program. Asking carpool partners to arrive and park together is currently our only means to verify compliance. We are in the process of evaluating the carpool program to look for more efficient verification methods. If you have specific suggestions, please send them to our Parking and Transportation Manager, Derek Brantley. We recognize we have an opportunity to improve our current program.
CONCERN: The bookstore should offer more things, from clothing to cups to key rings and everything across the board, which do not have a bulldog on them, in word and picture. The mascot is fun and important for branding. But I have found shopping difficult when looking for just Fresno State or for the seal on objects.
RESPONSE: Thank you for your feedback. If you have any specific requests or would like to place a custom order, please contact Kim Spencer at the Kennel Bookstore at firstname.lastname@example.org
CONCERN: I heard that FS has a policy requiring all students to have 24/7 access to a computer or other kind of device. Some of us are struggling just to get anything to eat and cannot afford to pay for any of the expensive devices out there. Plus, it costs a lot to pay for the web service. Don't you care about us students at all? It seems really strange that you would acknowledge food insecurity and provide a student cupboard, but on the other hand demand that we provide ourselves with expensive laptops, computers, ipads. Please consider what you are doing.
RESPONSE: Thank you for writing with your concern. Our Fresno State General Catalog (http://fresnostate.edu/catalog/academic-regulations/) does state the requirement for students to have access to a computer for coursework. We also understand and empathize with the needs of our students, especially when it comes to health and welfare of our students. We offer services from the Fresno State Student Cupboard to any student with a student identification card. For computer-related services, we offer a wide range of software for free or at reduced rates, free student access to computers in various locations around campus, and a free laptop lending program at our library. DISCOVERe students have access to a free iPad lending program at the DISCOVERe hub. Regarding student financial aid, students have a books and supplies portion of financial aid that can be allocated toward a computer. A student can also request a cost-of-attendance adjustment for the purchase of a computer. For more information about financial aid options, please contact the Fresno State financial aid office (http://www.fresnostate.edu/studentaffairs/financialaid/).
CONCERN: I am a staff member on campus, and I usually park in yellow lots K or L. I have been frequently concerned about the students' lack of regard for their own safety in parking lots. I make a concerted effort to drive approx. 3 miles per hour in the lot as students "pop out" from between parked cars and wander into traffic in the lots. In addition, they walk in lines through the lots blocking any attempt for drivers to pass and park. As a result, one has to roll silently behind the walking students until they make it across the entire lot, despite the fact that there is a sidewalk approx. 4 feet away. In addition, students frequently walk directly behind drivers as they are slowly backing out. It is honestly frightening and anxiety provoking as the thought of actually hitting and injuring a student is a reality due to this behavior. I am not sure that anything could actually be done to enforce parking lot rules and etiquette but I just want to bring up this ongoing safety issue. Thank you very much for all you do and thank you for your time.
RESPONSE: Thank you for your concern and commitment to safety. We will monitor accordingly.