What Should We Improve

Feedback updated through Sept. 29

Multiple suggestions are indicated with a number in parentheses, for example (3).

New additions since previous report are added in red.

Topics:















To help students

  • Longer library hours that are student-friendly (5).
  • Encourage faculty-student interactions so that campus feels more like a family (2).
  • More accountability of professors.
  • Improve Higher Ed grad program counseling to better use existing practicums, internships.
  • Expand resources for commuter students – nap/sleep center; more space for recreation.
  • Develop learning communities/build academic themes in residence halls.
  • Admissions office needs to be open and staffed 8-5.
  • With increased enrollment, we need more people in Advising Services and more professors.
  • Create a culture of writing on campus
    • Need full writing across the curriculum program. (2)
    • Invest in the development of students as writers. Not just learning how to write but learning about how to use writing to think critically, to write in a particular discipline, to understand the conventions of doing research, integrating evidence, citing sources, organizing ideas, speaking with authority to audiences and editing their work.
    • Require all students to take upper division writing class in their discipline.
    • Need streamlined support services in writing for students.
    • Need to enforce GE requirement for iterative writing assignments.
  • Number of students seen at Student Health Center is growing. Need to find way to serve students more quickly and efficiently. Need more staff, services extended hours (2)
  • Develop living/learning suites and classrooms in the residence halls.
  • Build new residence halls (2); make living on campus more attractive.
  • President should interact with students through recreation. Suggestion: 5k to 10k fundraising run.
  • Departments are strained with too much work and therefore customer service to students suffers. Students should be able to have a one-stop shop for Student Financials and Financial Aid. Each department cannot answer the others’ questions and students are frustrated when they need help.
  • Students should be able to have a one-stop shop for Student Financials and Financial Aid. Each department cannot answer the others’ questions and students are frustrated when they need help. Advisors with flexible hours to accommodate students in early morning, lunch hour, evenings (3).
  • Need more scholarships for students.
  • Need more research stipends for graduate students (2).
  • Provide opportunities for graduate students to get internships or volunteer to help reach their career goals.
  • Student Rec Center needs remodeling and more equipment.
  • Build Student center on east side of campus.
  • Use limited funds to staff core programs that support all students and stop creating fringe programs that only serve a small percentage
  • Not enough lactation rooms for students; only one on campus.
  • Make advising and planning for each semester either a one-unit class or a mandatory meeting to give students sense of how to proceed.
  • Retaining faculty in Lyles College of Engineering has impacted students - research opportunities slim, classrooms disrupted.
  • Remind faculty and staff they are here for students.
  • Don’t assume all students are tech-savvy.
  • Procedures are confusing, bureaucratic. Not enough customer service for students.
  • Increase student input in campus wide decisions. Use forums, summits, focus groups, online surveys, listening seminars.
  • Need more courses in Arts & Humanities. Students are unaware of university’s talented artists.
  • Provide more opportunities for students to engage in scholarship activities with faculty.
  • Allow club sports to use aquatics facilities at little or no cost.
  • Joyal is a difficult place for students to receive decent treatment sometimes. Offices are unfriendly – windows covered, doors closed.
  • Engineering: labs need renovation and new equipment, courses need to be revised to industry standards.
  • Add dental services at health center and increase fees to cover.
  • Clearer definition of what makes “part time,” “full time” and “half time” students.
  • Better organization in Financial Aid so that students don’t have to wait for distributions.
  • More scholarships for grad students, especially doctoral level.
  • ABBA program: lower cost, provide perks that other students receive (gym, football tickets, laptop lending) , rework or extend to 18 months.
  • Add more classes. Some are not offered every semester. More options for seniors.
  • Since global students pay more for their education and get minimum financial aid support, they should have the benefits that regular students have.
  • Focus on academics.
  • Students need to be held to a higher standard in classes.
  • Educate the student body about its power and train them how to use it.

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To help faculty and staff

  • Lift travel ban and use campus funding/scholarships to encourage staff and faculty to present and attend national conferences and be university ambassadors.
  • Reinstate laptop check-out program for staff and faculty.
  • Negative culture does not respect work-life balance(2).
  • Organizational culture of isolation, repression, stereotyping, ignoring.
  • Provide low cost or no cost gym memberships for faculty/staff. Provide free access to Student Rec Center. Wellness Program is good but superficial.
  • Make temporary stateside staff permanent.
  • Support rideshare program; make it more user friendly.
  • Salary increase.
  • Access to swimming pool is limited.
  • Revisit programs that had staff reductions due to budget. Staff, especially exempt, now work longer hours to get job done (2).
  • Salary inequities between new hires (higher salaries) and existing employees (who can only get 5% raise when promoted).
  • No incentives for staff or faculty to be innovative tackle new challenges.
  • HR consistently denies staff requests for reclassification and/or appropriate compensation.

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Perks, elitism for highest compensated staff

  • Cell phones and phone service.
  • Internet connections for VPs.
  • Extend technology investments to those below director level.
  • Tickets for Welty gala but no staff picnic.
  • Perks to managers, staff offered nothing.
  • Cabinet and administrators should not be treated differently than all other employees.

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Infrastructure

  • Poor ventilation, temperature, design, maintenance of some classrooms.
  • Buildings in poor condition, especially College of Ag production units.
  • Bathrooms are generally dirty and many need remodeling. Add purse hangers on stall doors.
  • Hot water is turned off in some buildings for a portion of the year. Want hot water back in PHS Building.
  • Outdoor lights are often not switched on when needed.
  • Health and safety concerns.
  • Many facilities out of date and haven’t been remodeled.
  • Some grounds showing wear, especially off Barstow.
  • Art building needs remodeled.
  • Better pedestrian safety.
  • Elevators in Peters Building deplorable.
  • Repave parking lots (especially G, M, N, O) and have clear lines (3).
  • Don’t build a new leveled parking lot system and then raise price of permits.
  • Use low-water landscaping.
  • Make campus safe and well-lighted using solar powered lights.

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Transparency needed

  • Students complain that administration is not integrated into campus life, rarely make appearances at functions.
  • In high-level decision making.

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Technology

  • There is no training program for PeopleSoft financial software. It is not user friendly. Need training labs for new hires.
  • Often software and equipment inadequately tested or few resources to use them properly.
  • Gaps in what technology can do. Ex: Blackboard files often disappear when Blackboard is upgraded each year. Ex: Bizflow actually makes it harder to review electronic documents in undergraduate curriculum proposals. Students wait 6 weeks after graduation for verification they completed degrees.
  • Some students do not have access to reliable Internet connection.
  • Students and faculty should be consulted before introduction of new technology and software.
  • Add Photoshop, Illustrator, InDesign to all computers, especially in library.
  • Support development of online courses by:
    • Providing teaching assistants who can close-caption video media.
    • Providing release time the semester before an online course is offered.

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Research

  • Recognize need for additional resources to support research (infrastructure, consistent assigned time for faculty). METRO Center is good example (2).
  • Need graduate fee waivers to improve research productivity and improve graduation rate.
  • Faculty needs to publish more peer-reviewed work. That requires more buy-out of courses.
  • Procurement cards needed by PIs.
  • If we are to be a world-class institution, we need well-rounded scholars who are supported both with teaching and research.

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Fresno State Foundation

  • Require, enforce employee reviews.
  • Need innovations in collaboration between federal programs and university.
  • Need common platform or database system provided by university to gather data, for statistics, research, reporting.
  • Grant money handling is archaic, limits our capacity to compete.

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No succession planning or mentoring

  • Positions created for selected people, not posted.
  • New positions hired from off campus. No hiring from within.
  • Younger staff leaving or looking to leave because no promotion opportunities.

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Campus needs

  • More parking. Do not sell more parking passes when there is not enough student parking.
  • Do not allow yellow parking permits for students.
  • More trees.
  • More guest speakers (2).
  • More respect from campus police officers.
  • Cross campus networking among faculty and staff to grow and be supportive.
  • Honest, thoughtful, small group conversation without VPs present. There is fear to speak up.
  • Access to new president appears to be limited/censored.
  • Safety, especially at night.
  • Improve parking and more bike racks.
  • Traffic monitors to improve flow at busy pedestrian intersections.
  • Innovation needed, but going through CGE makes costs high. Too many things are percentage based.

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Food

  • Healthy food options (3).
  • Review University Dining exclusivity; allow alternatives to catering services that are less expensive. (2)
  • Improve food services.
  • Vending machines with healthy food and that take credit cards.
  • More options in Food Court (2).
  • Faculty dining room.
  • Permanent food services and Starbucks on east side of campus. Food truck not there every day, noisy, breaks down.
  • Improve Residence dining hall food.

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Concerns re: Disabled

  • Inspect buildings, elevators to make sure they are meeting disability requirements. Have been instances where disabled have had problems (2).
  • Make sure faculty are sensitive and responsible in positive manner in working with students with disabilities.
  • Problems with disabilities center; staff do not appear to follow up with the students.
  • Problems for disabled when keycards are not functioning. Police do not have keys to open elevators.

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Issues re: Faculty

  • Need more accountability.
  • Create standards among faculty to ensure students are learning.
  • Do not allow or reward faculty who behave unethically.
  • They do not appreciate work of staff.
  • Their negative attitude bullies others into not speaking up. Ex: Many on campus like the new logo but a few vocal faculty members sharply criticized it and others were afraid to speak up to support.
  • Faculty with classes with low passing rate required to participate in supplemental instruction program.
  • There is perception among faculty members that once they become tenured they don’t have to work anymore. No one is doing anything about it.
  • Many tenured faculty have not been in the real world in a long time so they aren’t able to pass that “boots on the ground” mentality.
  • Adjust learning plan so that every class is not exactly the same.

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Issues re: Staff

  • Need more accountability in behavior toward each other and students they interact with.
  • Too many have entitled attitudes and mean dispositions.
  • Bad attitude of a few permeates work environment.
  • Create a culture that treats staff as comparable to faculty. Value staff contributions, recognize accomplishments. There are few rewards/awards ceremonies for staff.
  • Rank and file seriously undervalued by managers. Time for managers to treat staff with respect and dignity.
  • Crack down on hourly staff working second job online from their desk.

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Administrative procedures

  • Examine need and effectiveness of directors, assistant directors, associate directors; assistant and associate VPs. Many could be returned to teaching. (2)
  • Restore two mail deliveries a day. (2)
  • Electronic transfer of paperwork for purchases, travel, accommodation and reimbursement.
  • Reduce administration 50%.
  • Procedures confusing, bureaucratic.
  • Better equipment for Printing Services to handle projects in timely manner.
  • Allow campus users of facilities to do so without fees.
  • Hire outside consultant on campus accounting systems.
  • Cost control, overpaying and price gouging by vendors occurs. Need to talk to vendors, negotiate, cut all waste and rethink how efficient we are with our money.
  • Get the much-needed update to the business software that we viewed over four months ago.
  • Give “contracted” employees the first opportunity to become state employees.
  • Money wasted on hiring outside consultants (2).
  • Recruitments are mandated for some positions but other vacancies filled by appointment.
  • STAR Day has become sterile and does not celebrate staff contributions. Cabinet doesn’t shake hands of service award recipients.

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Faculty concerns

  • Budget allocation to Academic Affairs. reallocate resources to support better academic outcomes. Heavy teaching load is detrimental to meaningful research and discourages commitment to teaching engaging classes (2).
  • Tossing aside plagiarism workshops demonstrates lack of support for academic integrity. Originality in ideas, work, research, etc. must be expected and taught, not dismissed as irrelevant (2).
  • President should devote more time to academics than athletics (2).
  • Not enough time to advise students. Graduate advisors have too many students (2).
  • Underpaid (2).
  • Lift travel ban for faculty (2).
  • Shared governance/faculty consultation; faculty needs to feel they are being meaningfully included in governance of the university; breakdown in consultation. Examples: Science & Math reorganization plan, parking lot tree removal, logo.
  • Differential pay among disciplines.
  • Need more tenure track faculty in certain departments like Biology, Nursing.
  • Lecturers should have equal options for professional development funds, travel, voting rights for department policies.
  • Adjunct faculty not given information on procedures, Blackboard, technology.
  • Retain young faculty with release time to do scholarly projects.
  • Examine teacher education program to improve teachers who serve in this area.
  • Most graduates are not very broadly educated due to weak general education program; too many GE courses taught by lecturers that lack PhD in their subject area.
  • Develop conflict resolution process and training for faculty, staff, students.
  • Silos in the university; instructors do not network.
  • Improve relations between faculty and administration. Disconnect between them. Administration imposes department management decisions despite faculty input. This impacts students, too.
  • 25% faculty overload restriction is not rational. Should be more flexible and would help address salary inequity and improve morale.
  • Hire more non-PhDs to teach G.E.
  • Reduce Deans’ power and let department chairs run their departments.
  • Need technical support from classroom services between 4-7:30 p.m.
  • Create faculty development center. There is increased interest in mentoring by senior faculty.
  • Overall campus community not supported to conduct scholarly activities.
  • Old guard faculty don’t change teaching materials and drag down anyone who wants to do something innovative.
  • Notion of classroom assignment throughout campus needs to be reviewed; not having the desired effect.
  • Push for certain book vendors and technology companies is alarming. Faculty must have academic freedom.

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Staff concerns

  • Staff morale low. Need something to motivate us (4).
  • Provide staff a raise. (4) After six years of no raises the 1.34% is a slap in the face.
  • Provide more professional development opportunities (4).
  • Staff should have same opportunities to earn stipends, funding to attend national conference and workshops for professional development, memberships/fees, subscriptions, etc.
  • Lack of opportunities for upward mobility.
  • Allow flex time schedules.
  • There is no cap on hourly rate that student assistants can receive; some make more than the staff training them. No accountability – supervisor can determine the rate.
  • More staff recognition (faculty get Provost Awards with stipends.)
  • Treat staff with dignity, not as second-class citizens (2).
  • Provide workshops for promotion opportunities and hiring from within.
  • Need training for new and current supervisors.
  • Provide 1 or 2 staff positions on each standing university committee.
  • Manager salaries too high. Managers should be evaluated by staff.
  • Provide inner-department promotions based on qualifications.
  • Sometimes current culture seems like a caste system where faculty have special status. Need to respect contributions of all members of university family.
  • Develop “loan forgiveness” program for staff (similar to that done for faculty) so that staff can continue their education. Invest in our own workforce.
  • Limited professional development for supervisors and managers; unclear process of how people are selected to participate.

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Athletics

  • Bring back wrestling (3).
  • Name Margie Wright Field to honor one of our legends (3)
  • Bring back men’s soccer (2).
  • Take a look at football ticket prices when attendance was really high and compare to prices for more recent games (where sales have lagged). There is an inherent benefit to having a full house. Plays better to press and makes attending the game more exciting and pumps up players.
  • Warmerdam Field has been neglected.
  • Overemphasis on football. Need equity in media coverage of other sports.
  • Athletics does not appreciate Marching Band.
  • Sports drain scarce resources and deprive academics of resources (2).
  • Appoint a committee or task force to review contracts, especially Save Mart Center to see whether or not it contributes financially to our university.
  • Put Jerry Tarkanian’s name on the basketball court with an official portrait of him at the SMC entrance.
  • Encourage Alumni Association to make Jerry Tarkanian a 2013 Top Dog in recognition of his Naismith Hall of Fame induction.
  • Support Athletics even more, while demanding excellence in the classroom for student-athletes.

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Engage with community

  • Address issues that keep us from using amphitheater. (2)
  • Create pride in the University by engaging local community with more events that bring people on campus, nights and weekends.
  • Align with city of Fresno and others to promote Valley economy by focusing areas of study and innovation in industrial areas like food production and distribution, etc.
  • Bring back outdoor concerts that would bring community to campus.
  • Parking for campus events should be free for all attendees (2). Event attendance has suffered since policy changed to charge for parking. Discourages community engagement. Also increases staff workload to process parking coupons.

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Football traffic and parking issues

  • Closing parking lots for football parking (6). Students in classes on NW side of campus had to park in SMC lot.
  • Let staff leave early on game night (2). Very frustrating with few exit routes. Took 50 minutes to leave.
  • Allowing tailgaters to take student parking spots and drink on campus send wrong message to students.

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Energy conservation

  • No green buildings. Endorse the first LEED certified building on campus.
  • Save energy with more control/sensors, passive designs and building integrated PV systems.
  • Increase recycling (2).
  • Better energy use.
  • Recycling bins for water bottles, Starbucks cups.
  • Require solar when roofs are updated and on new buildings.

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Other comments

  • Bullying exists (variety of details provided) (14).
  • Bring back old logo for faculty and staff to use on letterhead and business cards; use California State University, Fresno as name (3).
  • Promote community service more. (2)
  • Review need for Graduate Studies Division and Sponsored Programs (2)
  • Desegregate graduation ceremonies and not be separated by race. Recognize and celebrate the diversity together.
  • Old, stale culture needs to change. Need fresh thinking, forward thinking. Be hub of innovative thinking.
  • Brain drain because talented staff and management of all ages leaving. Should conduct exit interview with all.
  • Lack of African-Americans in mid-level and senior leadership positions.
  • There were inequities in who was required to be on furlough and for how long.
  • Restrict use of title Dr. to those who have earned PhD by research thesis.
  • Create opportunities for staff, students and faculty to work together on shared initiatives.
  • Re-envision the strategic plan.
  • Recommendations from Budget Summit were not implemented.
  • More collaboration with community colleges and other CSUs.
  • Do not relocate sign from Cedar/Shaw corner.
  • Stop skewing the term diversity to primarily mean Hispanic and stop pushing for reduction in required qualifications to ensure that Hispanics get hired regardless of qualifications.
  • Raise the bar on our courses. Students are unprepared for grad school.
  • Need further cultural competency training; more events through CVCHI that truly represent students and staff.
  • Allow federal programs staff to receive fee waivers.
  • Smittcamp Honors Program should be scaled down and benefits reviewed. Program is broke and using funds from other scholarships.
  • Better design needed on internal documents; reports with pictures and graphs.
  • Reduce costs not related to instruction.
  • Decisions made with the $4 million in student fees is very serious.
  • More support to address mental health issues that affect faculty, staff, students. Need mental health task force.
  • Sacrifice has not been evenly distributed. Senior staff and executive have received salary and compensation adjustment and increases and size of central administration has increased over past 20 years.
  • Fly the U.S. flag from sunrise to sunset rather than lowering at end of standard workday. Flag team should follow standard protocol (no talking on phone, to colleagues, remain in uniform if on duty). Campus veteran community would be willing to assist.
  • Reinstate master’s degree in International Relations.
  • Need access to new president.
  • Form a volunteer retiree staff group. Offices around campus could call for help at events.
  • Need general information booth at university entrances.
  • Place chimes in trees near daycare facility in Kremen.
  • Stodgy administrators won’t tolerate or listen to new ideas.
  • Increase international collaborations.
  • Create a culture of empowerment by encouraging campus community to include possible solutions/suggestions for change along with grievances.
  • Need to initiate food recovery program; distribute food to low-income neighborhoods (2)
  • HR concerns: poor exit procedures, without interview, Cobra discussion; so tied up in rules that nothing substantive gets done; hiring process for staff is slow and we lose good candidates (3)
  • Lack of support for those teaching professional education classes.
  • Bulldog Pantry needs more support.
  • Women’s Campus Connection concept is condescending and demeaning; similar group for men would be condemned.
  • Nepotism oversight needs to improve.
  • More art-culture-public education events with better publicity.
  • Communication lacking on campus. Changes in Bulletin Board not helpful.
  • Too much money spent on glossy brochures.
  • Work to get PhD programs in viticulture and enology. Other targeted doctorates needed are Ag and Engineering.
  • Return to two pick-ups/deliveries per day of campus mail. It can take 3 days for mail to go from one M/S location on campus to another, and if multiple signatures are required it could possibly take up to two weeks or longer to get to the final routing mail stop. This creates so many delays.

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