Phone Functionality FAQs
How do I check voicemail?
Press the message button on your phone or dial 86400
How do I check my old voicemail?
Press the message button on your phone or dial 86464
How do I transfer calls directly to voicemail?
Press the SEND ALL softkey button on your phone (make sure to hit the SEND ALL key
once again to turn off Call Forwarding when you answer calls)
How do I put a call on hold?
When on a call, press the HOLD button on the softkey. Once returning to a call, press
the RESUME softkey
How do I answer a second call while on the phone?
When on a call, select the call with the arrow keys and press OK on your phone OR
press the blinking call light button to the right of your phone screen(both ways
will automatically put the other caller on hold)
How do I transfer a call to another number?
When on a call, select the Transfer button on the softkeys then dial the 5 digit
# to transfer the call.
How do I adjust the volume of my phone?
You can adjust the volume by pressing the + or – keys on your phone. To adjust the
ringtone, push the + or – only. To adjust the handset, pick up the handset and
push the + or – buttons. To adjust the headset, push the headset button on your
phone and push the + or – keys. Finally, to adjust the speaker, push the speaker
button and push the + or – keys.
Why can’t I get into my Voicemail on campus through 6400?
Make sure if you dial 6400 on campus, you press * and then # to input your voicemail
box #. If you check your voicemail using 6400 on a phone other than your own or
have been transferred to 6400 from another extension, the voicemail system assumes
you’re accessing that phone’s voicemail box. By pressing * and then #, you indicate
that you need to access your personal voicemail box.