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Adobe Cloud Help Page


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 I cant install or authenticate my Adobe Creative Cloud Client:
 

Solution #1 - Installing 

When installing CC client my computer either shows a white screen or crashes after logging into Campus Login Services.

There is an intermittent problem with installing the client that doesn't recognize the Enterprise ID. As a work-around install the client using Google Authentication. 

google

You will be redirected to a Google website to complete the installation.

Once the client is installed, you will be logged in with a trial account. You will need to sign out and sign back in using the Enterprise ID. See our FAQ's for more information.

Solution #2 - Installing

 If you receive an error after trying to authenticate, you may need to check your personal anti-virus. Most anti-virus applications have a temporary disable option which may help to activate the software. Editing your anti-virus settings must be done at your own risk.

Solution #3 - Downloading

 If you have having trouble downloading the Adobe Creative Cloud Client, you can try to download it straight from the Adobe public link.


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Please call the Service Desk at 559 278 5000 for additional questions or problems.

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