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Welcome to the Technology Service Desk

Appointments are now available for Service Desk support !
We are currently offering appointment based face to face, walk-in support. 

Walk-in appointments are available Monday-Friday from 9am - 2pm.

To make an appointment or for all other technology related issues or questions, please call 559.278.5000. You can also use our Self Help Knowledgebase or submit a Team Dynamix support ticket using the buttons below.

 

Please Note:For any Canvas issues, please follow this link for support Monday-Friday from 8am - 5pm for support from the office of Innovation and Digital Excellence for Academic Success (IDEAS), or you can email Canvas@mail.fresnostate.edu after hours or on weekends.


  

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Self Help button

View my tickets button 

Frequently Requested Resources

Download TeamViewerQS: Windows, Mac
Access Apporto Virtual Lab Apps
Get help using Zoom Meetings
Instructions to use VPN to get on Fresno State Network
Download Zoom Meetings software

 

Check the service status of Canvashere

The Service Desk telephone number is (559) 278-5000.

Telephone Support Hours for the Technology Service Desk: 

 

Day Hours
Monday - Friday

7:30 AM - 6:00 PM

Please note: There is limited Canvas support after 5PM as Canvas administration tools are not handled by the Service Desk.

 

Telephone Options for 278-5000

Option # Option
Option 1 Students
Option 2 Faculty / Staff

 

Our office location is McKee Fisk. 137, you can find us using the Campus Map.

Prevent Phishing at Fresno State!

If you suspect that you’ve come in contact with a bogus phishing scam or virus, change your password and contact the service desk.

We urge you to remain vigilant against these types of email scams.

 

Looking For Self Help - Check out the Technology Services Knowledge Base!

At Technology Services, we understand some individuals may not actually need our one on one support. As a research campus we understand some Faculty, Staff and students like finding solutions to common issues on their own.

 

The Knowledge Base system includes commonly found solutions to issues you may have related to; Campus Wifi, Email, Duo, and any hiccups you may encounter. 

Please visit the Technology Services Knowledge Base Page, linked here.