Certificate Award in Supervisory Skills Training: Increasing Individual Effectiveness and Impacting Organizational Results
This dynamic learning series, presented by experts from the Craig School of Business faculty, will strengthen your supervisory skills for your own professional development while improving results for your company or organization.
In today’s complex business environment, the role of the supervisor is increasingly important in ensuring results, managing resources, balancing budget issues, and inspiring and coaching others. The knowledge, skills, and competencies of supervisors directly impact the performance of a unit, line, division
and/or organization.
This six-part series is tailor-made to meet the needs of today’s business environment. Sessions are designed to increase the effectiveness of front-line supervisors and managers—those new to the role, those needing a “refresher” in the core skills, those recently promoted from a technical role to a supervisory role, and others in the organization interested in acquiring and/or refining their supervision skills.
Enrollment is for the entire series; registration for individual class sessions is not available.
To download a pdf version of the brochure and registration form, click here.
Classes will meet on six consecutive Fridays from 8 – 11 a.m. The course fee of $595 includes a continental breakfast each day and all course materials. A Certificate in Supervisory Skills will be awarded to each participant who completes all six courses in the program.
- Dates: 6 Fridays, Sept. 18 – Oct. 30,
8 – 11 a.m.
(no class 10/16)
- Place: University Business Center, Room 194 (Free parking is provided in the UBC parking lot which is located between parking lots A and J)
- Class No. 77347
- Units: Non-credit
- Fee: $595 (for all six courses); $60 additional fee for one optional academic unit
- Preregistration recommended by September 8.
The Role of Supervisor
This course provides a clear definition of the role of a supervisor, including recognition of the shift in emphasis from doing to directing. A perceptual framework is presented to guide actions, evaluate performance, and orient study.
- Date: Sept. 18, 8 – 11 a.m.
- Instructor: Laurie Taylor-Hamm, M.B.A.
Delegation and Team Building
Motivate and gain the commitment of associates through sharing authority. Participants will learn what, when, and to whom to delegate. This course will address the factors that distinguish successful teams from unsuccessful ones and outline strategies to transform a group of individuals into a dedicated and cohesive team.
- Date: Sept. 25, 8 – 11 a.m.
- Instructor: Debbie Young, M.B.A.
Fairness in Management
How can you manage employees fairly and consistently? You will learn about the importance of fairness, the different ways that employees evaluate fairness, and the main managerial approaches for creating and maintaining fairness in the workplace.
- Date: Oct. 2, 8 – 11 a.m.
- Instructor: Julie Olson-Buchanan, M.A., Ph.D.
Communication Skills and Conflict Resolution
This course will focus on the “anatomy” of communication. What are the elements included in the process of communication—is it two-way, and is it more than words? What are common communication barriers: language, perception, emotion, organization structure? Participants will learn how to respond quickly and effectively to conflicts as they occur, how to turn conflict into constructive forces for improving organizational performance, how to recognize structural and interpersonal conflicts, and how to achieve win-win resolutions.
- Date: Oct. 9, 8 – 11 a.m.
- Instructor: Jim Schmidtke, Ph.D.
Employee Selection and Employment Law
Recruitment, interviewing, promotion and termination decisions are complex under employment law in California. Supervisors/managers must be well informed to avoid costly mistakes and to ensure sound employment practices. This session deals with the up-to-date issues supervisors must know. Cases and other participatory methods are used to teach and practice employment law concepts.
- Date: Oct. 23, 8 – 11 a.m.
- Instructor: Ida Jones, J.D.
Time Management
Realize one extra week every year by saving 15 minutes a day! Learn techniques and skills that can efficiently manage those activities that consume your time. Emphasis is placed on the supervisory functions of planning, organizing, and staffing and such techniques as proper telephone utilization, handling paperwork, and avoiding procrastination and interruptions.??
- Date: Oct. 30, 8 – 11 a.m.
- Instructor: Debbie Young, M.B.A.