Fresno State Calling Program

Call CenterThe Fresno State Calling Program is dedicated to helping alumni, parents, and friends of the University stay connected to Fresno State. Since the revitalization of the calling program in 2007, callers have raised more than $1.5 million and over 52,000 gifts for Fresno State.

Who is calling me?

The Fresno State Calling program uses a third-party vendor, Ruffalo Noel Levitz (RNL) to communicate with alumni, parents, and friends on behalf of Fresno State. By utilizing a third party vendor, we can reach targeted audiences and get strong results. 

Where is the call center located?

The call center is located in Cedar Rapids, Iowa. All calls from the call center will show up on your phone as 559.278.0000. This includes calls from the call center and most calls from Fresno State.

When should I expect a call?

The majority of calls occur during the evening, Sunday through Thursday to reach you after the work day. Occasionally calls are made during the day or on Saturdays.

Where did you get my information?

When you graduate from Fresno State you leave us your current contact information. For many alumni, this information changes over the years. Rather than continue to rely on incorrect data, we update your records with information that is public record to ensure that we can continue to communicate with our alumni and friends.

What is the Annual Fund?

Through the call center you can donate to any aspect of the University’s Annual Fund. Our donors support their previous majors, college, scholarship programs or any area of the University that they feel connected to. We encourage our donors to support the area that best suits their interests and passion for Fresno State. Please contact the Office of Annual Giving at 559.278.7392 if you want more information about different areas where you can donate.

Why is supporting the University's Annual Fund so important?

Your support of the Annual Fund helps Fresno State continue to boldly educate and empower students for success. With your support, our students are able to fulfill their dream of a higher education. Strong alumni support of our university helps our national rankings and increases the value of the education that you or your family received at Fresno State.

Why do you ask that we fulfill our pledge with a credit card donation?

By fulfilling your pledge with your credit card you help us cut down on our administrative costs. After you make a pledge to Fresno State, we follow up with you via mail and email. When you fulfill your donation with your credit card you lower Fresno State’s print and postage costs.

Why do you ask for a minimum amount of a gift?

Our gift administration office must process all gifts that are received by Fresno State. Regardless of the gift size, these donations are treated with the same attention and care. Requesting a minimum donation helps us keep our processing costs down. Additionally, when you pledge a confirmed dollar amount, we are able to notify the college or program that will be receiving your donation and they are better able to budget for their incoming donation dollars.

What happens after I make a pledge through the Call Center?

You will receive a pledge confirmation letter in the mail. You can pay your pledge using the reply card and envelope that is provided in this letter. You can also sign online and make a payment on your pledge at

How can I make a greater impact with my donation?

Many employers participate in matching gift programs. Through these programs your employer can double or even triple the impact of your charitable donation by matching your gift. Please talk to your Human Resources department to find out if your company participates in this program or call us for more information.