Concern & Action Guide

If an EMERGENCY, DIAL 911 or contact the University Police Dispatch at 559.278.8400

To see the PDF version of the table below, download here.


Concern and action guide (scroll to see more)
Topic Who is the Concern about? Action Executive Order or Policy
1. Intimidation or Threat to Safety Student Contact Dean of Students (Dr. Carolyn Coon) at 559.278.8740 or ccoon@csufresno.edu. The appropriate academic administrator will also be notified. or submit an online referral to the CARE Team  
Staff Contact Human Resources - Employee & Labor Relations Manager (Natacha Thompson) at 559.278.2032 or nthompson@csufresno.edu  
Faculty Contact Faculty Affairs - Associate Vice President (Marsha Baum) at 559.278.3027 or baum@csufresno.edu  
2. Unprofessional or inappropriate behavior by faculty, staff, or administrator Staff Contact your immediate supervisor. You may also contact Human Resources - Employee & Labor Relations Manager (Natacha Thompson) at 559.278.2032 or nthompson@csufresno.edu  
Faculty Contact the appropriate Department Chair or Dean. You may also contact Faculty Affairs Associate Vice President (Marsha Baum) at 559.278.3027 or baum@csufresno.edu  
Supervisor, Department Head, or Administrator Contact the Dean or appropriate Division Vice President. You may also contact Human Resources - Employee & Labor Relations Manager (Natacha Thompson) at 559.278.2032 or nthompson@csufresno.edu; or Faculty Affairs (Marsha Baum) at 559.278.3027 or baum@csufresno.edu  
3. Student is disruptive  in the classroom Student Faculty should speak with the student to request they stop the behavior. If behavior continues, ask the student to leave the class period and notify the Dean of Students (Dr. Carolyn Coon) at 559.278.8740, ccoon@csufresno.edu; or review online referral options. Disruptive Classroom Behaviors APM 419
4. Student Conduct/Inappropriate behavior outside of the classroom Student Contact Dean of Students (Dr. Carolyn Coon) at 559.278.8740, ccoon@csufresno.edu; or review online referral options.
5. Improper activities by state agencies or employees (i.e., fraud, waste, or abuse) Faculty or Staff (including student employees) Contact Human Resources - Compliance & Regulatory Programs Manager (Kirsten Corey) at 559.278.2032 or kirstenc@csufresno.edu Whistleblower Complaint
6. To request an Americans with Disabilities Act (ADA) accommodation (e.g. testing accommodations, accessible instructional materials, notetaking, digital recording) or express concerns regarding a lack of accommodation Student Contact Services for Students with Disabilities at 559.278.2811. For student ADA accommodation concerns, contact Jennie Johnson, Director or Services for Students with Disabilities at 559.278.2811 or jeanjohnson@csufresno.edu
Faculty/Staff/Administrator Contact Human Resources / ADA Coordinator (Kirsten Corey) at 559.278.2032 or kirstenc@csufresno.edu  
7. Misconduct related to research and sponsored programs Student, Faculty, or Staff Contact the Dean of Research and Graduate Studies (Dr. James Marshall) at 559.278.0840 or jamesm@csufresno.edu APM 510
8. Faculty not holding office hours, misses classes without notice, arrives late to class, etc. Faculty Contact the appropriate Department Chair or Dean. You may also contact Faculty Affairs Associate Vice President (Marsha Baum) at 559.278.3027 or baum@csufresno.edu APM 338
9. Student contests grade Faculty
  • Student should contact the instructor and attempt to resolve the issue.
  • If instructor unable to satisfactorily resolve, contact the Department Chair.
  • If still unresolved, contact the University Advising Center for information on filing a grade protest
10. Discrimination or Harassment based on protected class or status (*1) Student, Staff,  Faculty, Administrator, or Volunteer Contact the Discrimination, Harassment, Retaliation Administrator (*2)  (Marylou Mendoza-Miller) at 559.278.2032 or maryloum@csufresno.edu If the situation involves a residential student, advise the Director of Housing (Erin Boele) at 559.278.2677 or eboele@csufresno.edu Executive Order(s)  1096, 1097
Foundation/ Auxiliary Employee Contact Nicole Lane, Director of Auxiliary Human Resources, at 559.278.0860 or nicolel@csufresno.edu  
11. Discrimination, Harassment, or Sexual Harassment, based on sex or gender Student, Staff,  Faculty, Administrator, or Volunteer Contact the Title IX Coordinator (*3) (Jamie Hogan) at 559.278.5357 or jphogan@csufresno.edu. If the situation involves a residential student, advise the Director of Housing (Erin Boele) at 559.278.2677 or eboele@csufresno.edu Executive Order(s)  1096, 1097
Foundation/ Auxiliary Employee Contact Nicole Lane, Director of Auxiliary Human Resources at 559.278.0860 or nicolel@csufresno.edu  
12. Sexual Assault Anyone If an EMERGENCY, DIAL 911. Employees must promptly inform the Title IX Coordinator (Jamie Hogan) at 559.278.5357 or jphogan@csufresno.edu

Additional options for reporting:

Executive Order(s)  1096, 1097
13. Violation of the Collective Bargaining Agreement Staff Contact Human Resources - Employee & Labor Relations Manager (Natacha Thompson) at 559.278.2032 or nthompson@csufresno.edu or the appropriate union representative  
Faculty Contact Faculty Affairs Associate Vice President (Marsha Baum) at 559.278.3027 or baum@mail.fresnostate.edu or the appropriate union representative  
14. Student needs assistance in resolving any University-related concerns or complaints Anyone Contact Dean of Students (Dr. Carolyn Coon) at 559.278.8740, ccoon@csufresno.edu; or review online referral options.  
15. Someone is facing significant personal struggles, in distress, or if observed or reported behavior causes you concern, but the severity is unclear. Student Contact the CARE Team by filing an online referral at fresnostate.edu/care. Contact Counseling and Psychological Services at 559.278.2734  
Faculty, Staff, Administrator, and/or immediate family members of Faculty, Staff, and Administrators Contact Human Resources - Employee & Labor Relations Manager (Natacha Thompson) at 559.278.2032 or nthompson@csufresno.edu. You may also contact Faculty Affairs (Marsha Baum) at 559.278.3027 or baum@csufresno.edu. Visit LifeMatters by Empathia: mylifematters.com. In order to access all of the site's capabilities, users are required to use "FresnoState" (not case sensitive) as both the login & password. LifeMatters EAP can also be reached at 1.800.367.7474.  

*1. Protected class status is given to groups of people to provide protection from discrimination and harassment based on race, color, religion, ancestry, national origin, gender, gender identity including transgender, sexual orientation, marital status, pregnancy, age, disability or veteran status.

*2. Executive Order 1096, Article 1.H states that any Employee who knows or has reason to know of allegations or acts that violate this policy shall promptly inform the DHR Administrator or Title IX Coordinator. These Employees are required to disclose all information, including the names of the Parties, even where the person has requested anonymity.

*3. Executive Order 1096, Article 1.H states that any Employee who knows or has reason to know of allegations or acts that violate this policy shall promptly inform the DHR Administrator or Title IX Coordinator. These Employees are required to disclose all information, including the names of the Parties, even where the person has requested anonymity.

Most processes afford the complainant the opportunity to be accompanied by an advisor for support.  A union-represented employee may always contact their union steward for guidance.