Technical Support Services
Technology Services provides two primary levels of support to the campus community.
Self Help Support:
Self help support can be found at our Technology Help Center. At this site, users can find an extensive list of knowledge based articles, a list of current issues, and the ability to submit work orders directly into our call tracking system. This support service is available to all users.
Help Desk Support:
The Help Desk is open from 7:00a.m. to 9:00p.m. Monday - Friday and 8:00a.m. to 5:00p.m. on Saturday for telephone support. During the Summer, Telephone support is available from 7:00a.m. to 6:00p.m., Monday-Friday (Sat & Sun CLOSED); and Walk-in support from 8:00a.m. to 5:00p.m. Monday - Friday, in McKee Fisk, room 137. Help Desk walk-in hours, year round, are from 8:00a.m. to 5:00p.m., Monday through Friday in the McKee/Fisk building room 150. The Help Desk can assist in technical troubleshooting of all supported software, hardware, and telephone issues. The Help Desk can also facilitate work requests for other groups within Technology Services and on campus. This service is available to all users.