Procurement and Support Services administers the office supplies online ordering program in association with Staples. Staples has been selected to provide office supplies and related products to Fresno State through a competitive bidding process conducted by the CSU.
In many office supply categories, Fresno State will receive substantial discounts off catalog and retail prices.
Staples Advantage WebEx Training
Establishing a Staples Account
Fresno State staff members who are responsible for ordering office supplies will be given website access after submitting a completed Staples Account Application to Procurement & Support Services. Once your account has been established you will receive an e-mail from Staples with your user name and password.
If requested, Purchasing will provide each department with a Staples Retail Convenience Card which will allow you to access Fresno State contract prices in Staples retail stores. Just swipe the card at checkout and any items that are Fresno State contract items will be discounted at the register. Please complete Staples account application (see below) if you need to add additional chartfields and or if you are applying for a new Staples account
Changes to an Staples Account
Changes to existing Staples accounts for chartfields, delivery addresses, and addition or deletion of users must be submitted to Procurement & Support Services using the Staples Account Application.
Web Ordering Information
You can order office supplies from your desk by using the Staples website at www.staplesadvantage.com. The price you see on-line is the price we pay. Stock items ordered before 3:00 PM will usually be delivered to the requestor's office the next business day. The Staples online ordering program is to be used only for authorized purchases for University use, and may not be used to make personal purchases, or purchases of computers, furniture, capital equipment, hospitality supplies, and other restricted items. Restricted items may be ordered through Procurement using a purchase requisition form.
Also, please remember to retain original boxes and packages on all items, especially all technology items for at least 30 days, in case a return will be required.
As a state agency we are mandated that a certain percentage of our business transactions are conducted with Diverse Suppliers , and Small Businesses .We are also required to purchase and report on certain recycled content products . Please purchase products from these vendors wherever possible.
The Staples website includes a list of core items denoted by the symbol . Products with this symbol represent the CSU's highest usage in prior years, and afford the largest discount through the state contract with Staples. All other items available through Staples will be discounted as well, but the biggest savings will be on these core items.
Returning Staples Products
Staples exchange policy is simple: 100% satisfaction. If for any reason your order doesn't meet your expectations, simply return it for an account credit. Staples requests that your return the product within 30 working days, and the product stays in its original package so that it can be resold.
When a product needs to be returned you may call Staples Customer Service: 1-877-826-7755, or log on to your Staples account and click "Return" from the home page Dashboard.Complete the easy online return form. After submitting the form, an Staples driver will pick up the return within 2-3 business days.
Staples Customer Service: 1-877-826-7755 or email email@example.com
Contact customer service by phone, email or chat if
- You need help finding a product
- You want more information about a product (size, case, qty., etc).
- Your delivered order contained an error ( wrong item, quantity, etc).
- You need to make a return
Staples Technical Support: 1-877-826-7755 or firstname.lastname@example.org
Contact customer service by phone, email or if
- You need help using any feature on the web site
- You can also get help at any time by clicking on the Chat icon on any screen