A Generalist/Consulting Organization
HR Generalists are internal consultants and serve as in-house client resources. HR Generalists provide information, advocacy, training and a link to internal and external human resources services. The relationship between generalist and client is consultative and collaborative with both parties combining their areas of expertise to assist in solving client problems and identifying alternatives. Although generalists do provide expertise and consulting in solving client problems, generalists themselves do not make client decisions.
The role of an HR generalist is to serve as a consultant to influence client decisions by providing a comprehensive look at alternatives that comply with policies and laws and which support the mission and goals of the organization. Within HR, generalists serve as the primary point of contact for staff, managers and coaches.
Support from functional areas (compensation, payroll, records) along with the combined expertise of the managers, staff and coaches enables the HR Generalists to provide the full range of human resource services (recruitment/employment, benefits, compensation/classification, employee & labor relations, etc.).