CALTRAVELSTORE logoTravel Information

First time users must submit a Business Traveler Account (BTA) form (available at My Fresno State>Forms Portfolio) to receive a temporary password to Concur. Go to to use Concur for all employee business travel.

  1. Click on "Concur login", and enter your user name. Need assistance with login? Contact Marie Cuningham (contact info at bottom of page)
  2. Click on "Concur New User Guide" for help navigating the Concur tool
  3. Concur online tool is not available for personal travel

Airfare, rail and car rental reservations are automatically billed to the university. Hotel reservations made through Concur require a credit card to "hold" the reservation and must be paid by the employee upon checkout.

Planning student group travel? Call Cal TravelStore and speak with an agent directly at 1-877-454-8785 between 8:00 a.m. - 5:00 p.m. Monday through Friday (PST).

Booking Fees

The booking fees for the Concur online booking tool and Cal TravelStore reservations have increased effective April 5, 2015. The new rates are as follows:

Service/Description Online Transaction Fee Agent Assisted Fee
Air/Rail/Car/Hotel Reservation* $7.00 $12.00
Hotel and/or Car Only Reservation $5.00 $12.00
After hours (per call) N/A $16.00

 *Flat fee for booking any combination of domestic or international air, rail, car and hotel.

No online transaction fees for changes, voids, cancellations, or exchanges; however, if an online transaction requires agent intervention for post-ticketing changes, the original online transaction fee will be adjusted to an agent-assisted transaction fee, not a total of both fees.

After-hours calls that result in a new reservation will only be charged the after-hours fee. Travelers will not incur both a transaction fee and an after-hours fee.

Vehicle Transportation


Anyone driving on state business is required to obtain authorization from the Department of Environmental Health and Safety and Risk Management before traveling.  Please review information, instructions and complete all requirements well in advance to ensure time for processing information and forms.  

Rental Vehicles

Enterprise Rent-a-Car and National Car Rental are the only State-authorized rental agencies.  The primary agency is Enterprise.  National is used for out-of-state and international travel.

  • Vehicle size should be no larger than standard
  • Short-term domestic rentals will not incur one-way drop charges
  • Gas reimbursement is allowed for rental vehicles. Employees are required to return rental vehicles with a full tank of gas
  • Reservations must be made online at to take advantage of the CRBTA (Car Rental Business Travel Account). The rental charge will be billed directly to the University. Receipts must be turned in to Accounting Services immediately after return
  • The CRBTA is not for personal travel
  •  Note:  Students, volunteers, and non-state employees traveling on State business should contact the travel office at 278-2911 for special rental instructions to ensure state-required liability insurance is included in the rental.

Private Vehicle Mileage Rates

  • The mileage rate for travel occurring on or after January 1, 2016 has decreased from 57.5 cents per mile to 54 cents per mile
  • The mileage rate for employees moving/relocating on or after January 1, 2016 has decreased from 23 cents per mile to 19 cents per mile.

All drivers must be authorized to drive on State business before mileage can be reimbursed.  The completion of the online authorization form is required, in lieu of State of California form STD 261. Instructions can be found on the Office of Environmental health and Safety, Risk Management & Sustainability (EHS/RMS) website.

Policies & Procedures

Travel Forms

Travel Links


Name Email Phone
Marie Cuningham (559) 278-2911
Virginia Nevarez (559) 278-2877
TravelStore   (877) 454-8785