BankMobile

Click here to view Fresno State's contract with BankMobile, a Division of Customers Bank.

New Students

How do I receive a refund from Fresno State?

Fresno State has contracted with BankMobile, a third-party provider, to deliver financial aid, scholarships and other types of refunds authorized by Fresno State to students. For more information about BankMobile, visit this link: https://bankmobiledisbursements.com/refundchoicessso/.

View Fresno State's contract (found in the U.S. Department of Education Compliance Handbook) with BankMobile, a Division of Customers Bank.

After registering for classes, a refund preference must be selected by doing the following:

  1. Log in to my.fresnostate.edu
  2. Select "Student Self Service"
  3. Click on "BankMobile Refund Selection"
  4. Choose a refund preference

You can change your refund preference at any time for future refunds.

There are three refund preferences to choose from:

  1. DEPOSIT TO AN EXISITING ACCOUNT – Money is transferred to an existing account the same business day BankMobile receives funds from your school.  Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.
  2. DEPOSIT TO A BANKMOBILE VIBE ACCOUNT – If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.
  3. PAPER CHECK DELIVERED BY USPS – A check is mailed the same business day BankMobile receives funds from your school, provided receipt is within daily cutoff times.  Typically, it takes 5 – 7 business days for the check to arrive, depending on USPS First-Class® delivery timeframes. 

Please note, if you do not choose a refund preference, your refund may be delayed by approximately four weeks.

To view a list of fees associated with the BankMobile Vibe Checking account, click here.

Need help? Contact Student Accounts at (559) 278-2876, visit Student Accounts located on the first floor in the Joyal Administration building, South Lobby Room 181, email Student Accounts at student_financial_services@listserv.csufresno.edu or refer to the Accounting Services Money Matters webpage. A BankMobile customer service phone is also located on the first floor in the Joyal Administration building, South Lobby next to the Cashiering Services windows for your use.