FAQ
Can I change my Fresno State student email username once it has been created?
Unfortunately we can only change a student email username in the event of a documented harassment issue, all other requests will be denied.
How do I reset my email password?
Fresno State students, faculty and staff can reset their password by going to the following site http://password.csufresno.edu
Is my password for email the same as the password for My Fresno State and Blackboard?
Yes.
How do I submit a work order with the Help Desk ?
By clicking here. This will bring up our Help Center site. This will allow you to submit a work request directly to the Help Desk.
I just changed my Windows logon password, does that affect my email password?
No.
Do you sell software to faculty/staff and students at a discounted rate?
No, but the Kennel Bookstore has discounted software titles available for students, faculty and staff.
Is there a campus directory that I can use to search for campus departments and faculty members?
Yes. The campus directory can be found at http://directory.csufresno.edu
What are the Help Desk hours and where is the Help Desk located?
The Help Desk is open from 7:00am to 9:00pm M-F and 8:00am to 5:00pm on Saturdays for telephone support. Walk-in hours are 8:00am to 5:00pm Monday through Friday. The Help Desk is located in the McKee/Fisk building, room 137 on the Fresno State campus.
How do I check my Fresno State email?
Students can access their email by accessing the following site: googleapps.fresnostate.edu. Faculty and staff users can access their email messages by going to the campus email site and logging into their account.
Do I get to keep my student email account after I leave the university?
No. At the end of each semester the ITS Systems Group removes all email accounts of students who have not taken classes within three semesters or students who graduated three semesters prior.
If you do not see your question here, please submit a General Work Order Request.
Check out our Self-Help Center at https://help.csufresno.edu. Highlights of new features and services at help.csufresno.edu are outlined below:
- Hot News Updates.
- Surveys seeking your feedback on our services.
- Searchable content for Faculty/Staff and Students.
- References to training and support content relevant to the topic you are reading.
- Self Service online forms that can feed submissions directly into our trouble ticket/request tracking systems.
